Job Description

Job Description

Job Description

The Receptionist is responsible for greeting visitors, notifies company personnel of visitor arrivals, answering calls and fielding them accordingly, and performing administrative tasks. The receptionist is responsible for providing an overall welcoming environment.

Essential Duties:

• Answers telephone calls and routine inquiries, makes necessary connection on a PBX, and places local and long distance calls.
• Routes routine and emergency calls.
• Pages, locates and relays messages for physicians and facility personnel.
• Signs for, receives, and routes incoming mail including courier deliveries.
• Provides back-up clerical support to various departments.
• Provides "gatekeeper" and "gateway" role responsibilities as required.
• Receive, direct and screen visitors and clients via phone and in person.
• Handle requests for information and data: reports as requested.
• General clerical duties including photocopying, fax, mailing, filing(electronic and paper), sorting and distributing correspondence, prepare and modify documents including correspondence, reports, drafts, memos and emails
• Prepares for daily visitation, ensuring families sign in with the nursing department staff and observe confidentiality.
• Educate patients and families on patient safety standards and items not allowed for patients.
• Keeps lobby area tidy throughout shift and ensures adequate supply of beverages, cups, etc.

• Complies with facility safety, infection control and security program.
• Supports facility internal and external customer service standards.

• Upholds the Organization's ethics and customer service standards.

This job description is not intended to be all-inclusive.

Employee may perform other related duties to meet the ongoing needs of the hospital.

Requirements

Education and/or Licensure – High School degree or equivalent required. Bachelor's degree preferred.

Experience – familiarity with multi-phone system.

Additional Requirements – Bi-lingual English/Spanish preferred but not required.

Knowledge Skills and Abilities

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Physical Requirements/Environmental Conditions

• With or without reasonable accommodations, must be able to stoop, kneel, lift moving about in work area and throughout organization to accomplish task.
• Typing, data entry (finger dexterity) and ability to hold hands steady on keyboard when typing.
• Sit at extended period of time with erect posture. Reading forms/computer screens; express or exchange ideas orally and potentially loudly, accurately, or quickly; visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers.
• Light work most of the time, exerting up to 10 pounds of force frequently.

• Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)

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