About Us
Perform Properties is a best-in-class, diversified real estate operating platform with expertise in high-quality, grocery anchored shopping centers and premier office assets. Perform is positioned to create more engaging experiences for customers, deliver long-term value for tenants, and drive stronger performance across its portfolio.
Perform has expertise in transactions, development, leasing, and management, and benefits from a multi-sector focus, data driven strategy, and national reach. The company focuses on properties with People-Appeal—dynamic spaces where people and businesses actively choose to work, shop, and gather, enhancing the communities around them.
Formed through the combination of ShopCore, ROIC, and EQ Office, Perform Properties leverages the shared experience, scale, and operational strengths of three leading organizations.
Role Summary
Oversee the daily operations of Class A CBD office space and ensure that income is maximized, expenses are minimized. Key areas of responsibility include customer relations, property operations, construction, financial management, and oversight of building staff.
This role reports to the Senior Property Manager and is based in the office, 5 days a week.
Essential Job Functions
Customer Engagement and Success
· Understand the unique needs of building customers and respond to customer complaints and inquiries, which cannot be dispatched to Engineering, Janitorial, or Security. Escalate unresolved customer complaints to Senior Property Manager/General Manager for intervention.
· Maintain day to day relations with customer contacts. Plan and execute tenant relations programs.
· Utilize CRM tool to collect information on customer activities and business function and have ability to analyze data to provide useful insight on customer patterns.
Ability to provide a “win/win” solution to customer requests/issues.
Operations
· Assist with day to day operations of the assigned property(s)
· Oversee assigned contracted vendors to ensure they are meeting terms of contract and scope of work.
· Regularly and proactively conduct building and property inspections. Take necessary steps to ensure the property, including the back of the house and vacant spaces, are maintained to Class A standards
· Work with Project Managers on oversight of all projects. Ensure contracted projects adherence to building rules, regulations and specifications
· Develop and maintain day to day relations with customer contacts. Ensure customer needs and requests are being met to their expectations. Resolve customer service issues and requests in a timely manner and escalate as appropriate
· Be familiar with all pertinent documents for assigned buildings including but not limited to purchase orders, contracts, leases, management agreements, associations, and listing agreements
· Assist managers in maintaining life safety programs and legal requirements
Financial
· Assist with preparation and input of Annual Budgets, Capital Plans < Variance Reports and other financial reporting
· Partner with on-site accounting team to manage accounts payables, receivables, accruals and expense tracking for the property
Team Development
· Work collaboratively with other team members on escalated issues
Qualifications and Technical Competencies
· Minimum three years of related business experience required
· Proficiency with Microsoft suite and the ability to learn and utilize industry custom software programs
· Effective written and verbal communication skills
· College degree preferred or equivalent experience
Closing
EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email recruiting@eqoffice.com
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