Job Description

Please note you may be asked to come onsite to our Altamonte Springs Center for some in-person training. Additional details will be provided if successful completion of hiring process. 

Unlock Your Potential

When you join us, you’ll be part of dynamic environment with supporting colleagues as well as exciting and meaningful work where you can truly make an impact. On our Call Center team you’ll ensure our customers’ are successful, and we will make sure you are supported as well through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($21.50/hour base pay plus 10% language differential for total compensation of $23.65/hr) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.

What you’ll do as a Collections Representative?

You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.

What you’ll need to succeed

You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.

Our Way of Working

You have the option to work from home or in our office. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you may be requested to commute to our nearest office so you must live within a commutable distance of Altamonte Springs, FL. 

What you’ll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click  here .

• 6+ months customer service experience of any kind and/or military equivalent experience with strong preference for previous collections experience within a financial services or call center setting
• Must live within 2 1/2 commute of Altamonte Springs Center
• Fully fluent English and Spanish
• Confidence using a computer
• Be 18-years-old or older
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

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