Job Description

Bilingual Virtual Front Desk Assistant (English/Spanish) Mental Health Practice

We are a mental health provider seeking a dedicated and professional bilingual (English/Spanish) Virtual Front Desk Assistant to support our practice. This role is essential in ensuring smooth client interactions, efficient scheduling, and accurate patient information management while maintaining HIPAA compliance.

Responsibilities:

• Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish.
• Schedule and manage patient appointments.
• Collect and enter patient demographic and insurance information into the Electronic Health Records (EHR) system.
• Verify patient insurance eligibility and benefits.
• Conduct follow-up calls for claim status inquiries.
• Provide general front desk support virtually, ensuring smooth operations of the practice.
• Maintain confidentiality and adhere to HIPAA guidelines at all times.

Qualifications:

• Fluent in English and Spanish (oral and written) this is a non-negotiable requirement.
• Prior experience in a healthcare, medical office, or telehealth support role preferred.
• Knowledge of insurance verification and claims processes is a plus.
• Strong organizational and communication skills.
• Comfortable using EHR systems (training provided).
• Ability to use phone system applications (e.g., GoToMeeting or similar).
• Reliable computer, internet connection, and quiet workspace.
• Must complete HIPAA training upon hire.

Application software knowledgeable/required: Phone system: Access provided via GoToMeeting app/website, EHR System (specific system not named).

Client industry: TBD

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!

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