The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
Technical Skills
Functional Skills
Management Skills
Maintaining SLAs and resolving issues within SLA
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