Job Description
Title: Business Systems Administrator
Summary: As part of a mission centric, locally delivered and nationally powered organization, and as part of the Business Systems Administration team, this role is responsible for designing, building, and maintaining the LLS Back-Office Application portfolio. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out back-office application technology, and deliver best of breed support and administration of an environment including Ceridian Dayforce, Concur Travel & Expense, iCIMS, DocuSign, FLUXX, and other tools. In addition, this position is responsible for maintaining the integrations, support, and integration related upgrades of these systems.
Reports to: Director, Technology Operations
Supervises: Individual Contributor
Leads: Individual Contributor
Duties and Responsibilities:
•Back-Office Systems Maintenance & Support
- Operate as a strategic partner with functional business units to understand their business processes; plan for the future, customize, enhance and configure systems accordingly.
- Deploy, maintain, and enhance integrations with other applications / systems, ensuring data integrity and system compliance.
- Support and execute the build, test, and deployment of any required customizations, functionality changes or additions.
- Document, maintain and update system-level customizations.
•Application Analysis and Design
- Ensure business and functional requirements are properly configured in back-office systems.
- Support end-user requests for enhancements/changes to increase business processes/efficiencies.
- Maintain business process flows and update as needed.
- Partner closely with vendors to ensure best practices are followed, systems are configured optimally, and functioning as efficiently as possible.
•Application testing, documentation and delivery
- Manage Release Preview business process testing for ongoing systems upgrades.
- Test application patches/upgrades and or operating system updates as they relate to the back-ofice systems and their integrations.
- Routinely review inputs / outputs, integrations, requests, and processes to identify inconsistencies and opportunities for improvement.
- Create and maintain all required documentation for ongoing administration, support, issue resolution, and knowledge transfer related to back-office systems, integrations, and processes.
•Support additional duties as assigned
- Provide user support for day-to-day issues/questions/training
- Provide timely and accurate progress reporting
- Maintain a working knowledge of the LLS mission and programs to promote Organizational initiatives.
- Other duties as they are assigned
Education & Experience Requirements:
- 3+ years of Analyst or Administrator experience in back-office applications, systems configuration, and/or implementation duties.
- Prior experience with back-office systems (Ceridian Dayforce, Concur Travel & Expense, DocuSign, FLUXX) required. Administrator certifications in one or more of these tools preferred.
- Knowledge of roles, permissions, custom objects, scripting, workflows, reports, searches, and forms to manage business process requirements.
- Ability to translate business objectives and user needs into technical configurations and data requirements.
- Inquisitive nature to figure things out and an independent yet collaborative work ethic.
- Strong customer service mindset with an eye for detail.
- Excellent verbal and written communication skills.
- Bachelor's degree in Technology / Computer Science, or 5+ years of experience with back-office / application administration, performing a similar role with cross-departmental and varying tool responsibility required.
Key Competencies:
Decision making and judgment
Problem solving
Collaboration
Communication (verbal and written)
Physical Demands & Work Environment:
- Weekend & evening work required occasionally
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
RightWorks
Job Tags
Afternoon shift,