Job Description
Contact Center Supervisor
Fort Worth - Onsite
We are seeking a highly motivated and experienced Contact Center Supervisor focused on patient care to lead our team of agents. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences. The supervisor will oversee daily operations, ensuring that our agents provide outstanding service while adhering to best practices and organizational standards.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
Key Qualifications:
Why Serenity: At Serenity, we offer more than just a job. We provide:
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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