Specific Responsibilities May Include:
Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies,
Uphold a high standard of accuracy and quality while fulfilling job responsibilities
Participate in frequent refresher training to always conduct correct moderating policies
Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
Make suggestions for improving efficiency
Draw up daily activity report
Required Experience, Skills & Competencies:
Basic computer knowledge
Strong independent work ethic with the ability to self-manage
Fast learner and adaptable to constantly changing procedures
Demonstrated stable job tenure
Social media savvy
Strong emotional intelligence and resilience
Sound coping, emotion regulation, and stress-management skills
Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
Accurate and critical work attitude
Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
Strong prioritization skills
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset
Strong spelling, grammar, and reading skills
Experience in content or community moderation is a plus
Professionalism and ability to work with diverse personalities
Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
High school diploma or equivalent
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
The Social Media Compliance position is responsible for ensuring legal compliance and safety of content uploaded to a popular social media network for short-form videos. This position is a key role that serves as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content.
Note: All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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