Customer Service Representative (Omaha) Job at Radio Engineering Industries, Omaha, NE

bmV1MkpQU3ZuS0ZPUFF2Y0VJK2c5UFZvd2c9PQ==
  • Radio Engineering Industries
  • Omaha, NE

Job Description

Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being along with nice-to-have extras to support a better work/life balance while being part of a growing, innovative, and stable organization. Additionally, at REI, we pride ourselves in having a comfortable and casual setting so our employees can successfully engage with our customers (internally and externally).

Position Summary

We are seeking a highly organized and detail orientated Customer Service Representative to join a non-traditional customer service environment. This is not a traditional call center; we are seeking someone willing to be hands on within the production environment while assisting customers as needed. The ideal candidate will deliver superb service and solutions to our customers quickly and efficiently. This position is a unique and well-rounded role.

  • Identify and evaluate customer’s needs, creating cases, issuing return authorizations, and routing customers to appropriate departments as needed.
  • Light warehouse duties including labeling, packaging, and maintaining the parts inventory system.
  • Provide ongoing follow-up to customers to ensure issues are resolved.
  • Organize and prioritize workload to meet department and customer demands promptly, accurately, and efficiently.
  • Obtain payments and record sales orders for non-warranty repairs.
  • Communicate with customers and internal departments regarding product returns, shipping replacement or repaired product, and repairs.
  • Accepts returned products needing repair while exchanging and shipping updated products to customer.
  • Respond promptly to customer inquiries via phone and email.
  • Maintaining documentation by updating customer records which include account/contact information, warranty, and asset records.
  • Helps maintain the department’s knowledge base.
  • Other duties as necessary.

Knowledge & Skills

  • Strong verbal and written communication skills.
  • A positive attitude and a genuine desire to help others.
  • Strong analytical and problem-solving skills.
  • Works independently and in a collaborative team environment.
  • Ability to multi-task in a fast-paced environment.
  • Attention to detail and accuracy.

Qualifications

  • High school diploma or GED required.
  • 2 years of experience in a Customer Service role or similar role.
  • 2 years of experience using customer service software and Microsoft Office Suite.
  • Ability to think critically and resolve issues effectively and efficiently.
  • Inventory experience, highly preferred.

Job Tags

Part time, Casual work,

Similar Jobs

7Brew

Barista - Vernon, CT Job at 7Brew

Job Description Job Description Description: Our mission is to Inspire a community of kindness through a revolutionary coffee experience, and the Brewistas of our Brew Crew are the valuable individuals who execute that mission daily. Brewistas report to their stand...

RedShelf

Director, Infrastructure & Security Job at RedShelf

Director, Infrastructure & SecurityRole Overview:We are seeking a highly skilled and experienced Infrastructure and Security leader to join our dynamic team. You will play a critical role in ensuring the reliability, performance, and security of our cloud-based software... 

Schneider Careers

CDL-A - Team Van Truckload truck driver Job at Schneider Careers

Team Van Truckload truck driverAverage pay: $1,340-$1,630 weeklyHome time: Every three weeksExperience: All CDL holdersOverview Dry van trailers with 95% no-touch freight.Drive within all 48 states.Take your dog or cat on the road with our Team Pet Policy.Pay and... 

Hire it People, Inc

Azure/Entra Engineer Job at Hire it People, Inc

Job Seekers, Please send resumes to ****@*****.*** Detailed Job Description: Key Expectations for Azure/Entra Engineer: AZURE AD/ENTRA ID L3 knowledge and experience for 8+ years. Engineers should actively participate in technical discovery sessions,...

Uber

Uber Driver: You Could Earn $27.42 Per Hour In East Butler Job at Uber

What is Uber? Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly. Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal...