Job Description
Description
We're seeking talented and motivated individuals to help us meet the increasing needs of the students and referral partners we serve.
As a work-from-home Customer Service Representative at TAG CYBER, you'll be TAG CYBER front-line team member who's focused on helping guide our students toward success with direct interaction via text, email, and (sometimes by phone). You are the face of TAG CYBER to every student and referral partner who works with you. This role gives you the unique opportunity to have a daily positive impact on our students and clients.
Compensation:
$45,000 - $70,000
Responsibilities:
We're Looking For Someone With These Skills:
A positive, empathetic and professional tone and attitude toward students/clients and team members at all times
Must be available to work nights, weekends and holidays.
Experience in customer service, sales or retention
Effective communication skills that help de-escalate while problem solving
The ability to work with multiple screens and programs open to help resolve student issues
Qualifications:
To succeed in this role, you should have the following skills and experience:
Some College credit required, college degree a plus
Fluent English language required additional languages a plus
1-3 plus years of customer service experience preferably email/chat/text experience
Strong work ethic with proven dependability.
Fast-paced work environment
Ability to quickly learn new applications and processes.
Strong verbal and written communication skills with the ability to communicate effectively by email, text (and phone).
Solid computer/internet/keyboarding skills with high-speed internet
Ability to accurately type information
Strong analytical and problem-solving skills, including active listening skills and the ability to gather information in a fast-paced environment
Demonstrated passionate customer focus with desire to delight the student/client
You are...
Empathetic - you listen intently to what affects people and put yourself in their shoes.
Friendly - you are someone who stays genuine when having interaction with others.
Patient - you don't cut people off during a conversation so that you make others feel heard and equally important.
Tech-Savvy - you can quickly pick up how things work and learn new technologies with ease.
Attentive - you pay attention to what's being needed, and proactively get involved.
Live in the Orlando Area to be able to train for 1-2 weeks in person
About Company
North American Learning Institute (TAG CYBER) is committed to providing our students with the absolute best in distance learning. We offer over 35+ quality courses to help satisfy legal orders and employer workforce compliance requirements both in the US and Canada. We're helping to define the future of online education with effective and engaging tools for our students. As the global pandemic has driven educators to seek out new solutions for better remote learning, TAG CYBER continues to experience significant growth. Here at TAG CYBER you will find a CAREER and a place that will make you feel like family. We offer a full benefit package which includes a 401k with 4% company match, 100% company paid health insurance and Paid time Off.
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour
Job Tags
Hourly pay, Full time, Remote work, Holiday work, Night shift, Weekend work,