Desktop Support Analyst Job at Dutech Systems, inc, Easton, PA

bGVtM0p2K3BscUpCTVF6VkhJcWg4dlJ1ekE9PQ==
  • Dutech Systems, inc
  • Easton, PA

Job Description

Skills:

Experience Desktop Support Analyst

Responsibilities:

Pay Rate Range: $27.40–$29.81/hr

Customer Focus:

  • Provide exceptional customer service by effectively understanding and addressing user issues.
  • Communicate clearly with users, delivering timely resolutions and escalating complex problems.

Technical Support:

  • Offer comprehensive hardware and software support for MAC and PC users.
  • Troubleshoot network connectivity issues (home and office), printer malfunctions, corporate email, handheld devices, scanners, and various software applications.
  • Administer and resolve issues with Office365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive) and Adobe Creative Cloud applications.
  • Configure, deploy, and support mobile devices (Android, iPhones).
  • Utilize SCCM and JAMF for smooth software deployment and updates.

Inventory Management:

  • Maintain hardware and software asset integrity using ITAM tools (CMDB, JAMF, SCCM, PowerBI).

AI Support:

  • Assist with end-user AI tool issues to ensure seamless operations.

Documentation & Compliance:

  • Keep accurate technical documentation, troubleshooting steps, and system configurations.
  • Achieve monthly SLA targets for incidents (93%) and service requests (84%).

Project Management:

  • Lead and supervise IT projects as directed by the Regional Manager.

Technical Proficiency:

  • Administer Azure Active Directory (AD) and On-Prem AD.
  • Handle antivirus/malware protection and login scripts.
  • Identify and resolve software, network, and hardware malfunctions.

Position Requirements:

  • 5+ years of IT experience, preferably in a large, complex organization.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Proven ability to support diverse user bases and manage large-scale initiatives.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and relationship-building abilities.
  • Ability to work independently or collaboratively with a proactive, “can-do” attitude.
  • Willingness to travel as needed.

Preferred Skills:

  • In-depth knowledge of Azure AD and On-Prem AD.
  • Experience with SCCM, JAMF, Office365, and Adobe Suite.
  • Familiarity with antivirus and malware protection tools.
  • Strong project management capabilities and leadership experience.

Job Tags

Contract work, Home office,

Similar Jobs

Pratt Industries

Junior Power Plant Operator Job at Pratt Industries

 ...Junior Operator The Conyers GA campus operates the first of four planned clean energy plants. This state-of-the-art Bubbling Fluidized Bed Gasifier: Converts 780 tons of...  ...electricity and 100% of the steam required to power manufacturing processes, which is 220,000... 

SOUTHEAST ASIA MARKET, LLC

Night Shift Picker/Packer (8PM - 4AM) Job at SOUTHEAST ASIA MARKET, LLC

 ...as direct to consumer. We are seeking night shift picker/packer who has experience in working...  ...: All candidates MUST submit a full resume. Candidates with a description...  ...interested in the job will be given preference. Job Type: Full-time E04JI800rgd74034yvx... 

GreatAuPair LLC

Housekeeper Job at GreatAuPair LLC

My live-in house keeper would work 6 half days a week,every afternoon off, Sundays off, cooking and cleaning and be sleeping in the house at least 5 nights a week as a live medical emergency protection during the night

Hawaii State Department of Education

Kulanihakoi High - Grade 9-12 Spanish Language Teacher, 610334 (2025-01417) Job at Hawaii State Department of Education

 ...Job Description Job Description The Hawaii State Department of Education is committed to hiring highly qualified teachers in every classroom. With the exception of designated Career and Technology Education (CTE) positions, the minimum qualification to apply for... 

Presbyterian Healthcare Services

Surgical Tech I - PRMC - Operating Room Job at Presbyterian Healthcare Services

 ...Days and Hours Qualifications: High School Diploma or GED required. Scrub various types of basic surgical procedures: general, OB/gyn, urology, gastroenterology Current BLS required. Short-term training in operating room setting preferred. Previous...