Job Description

Job Description

Job Description

General Description: Thrive Youth Center, a homeless shelter for LGBTQIA+ young adults ages 18-24, is seeking a Full Time Shelter Resident Advisor. The primary responsibility of the Shelter Resident Advisor is to ensure the safety and security of the youth and shelter facilities. Adherence to established guidelines and procedures is vital in this role. This position also serves as a mentor, confidant, and resource person for the youth. This person serves as a critical link between the client, case manager, and supportive services team to ensure youth-directed housing stability is achieved during program enrollment. The Shelter Resident Advisor is also to perform daily, consistent, and effective crisis intervention providing information to appropriate staff and partners regarding client’s mental and physical well-being to ensure appropriate services are provided. 

Essential Duties and Responsibilities:

• Interacts with and provides guidance and assistance to youth residing in the emergency shelter
• Informs and reinforces clients of shelter program requirements and guidelines
• Reinforces client-driven case plan that identifies both short-term and long-term goals
• Monitors progress towards youth identified goals
• Provides written warnings with consequences if infractions occur
• Conducts bed checks to ensure curfew is respected
• Provides opportunities for one-on-one decompression & de-escalation conversations with youth 
• Creates an environment that is conducive to shared living space and respect for residents
• Ensures a safe space exists overnights for youth who experience PTSD, insomnia, or related issues, including behavioral or mental health conditions
• Mediates resident conflict and/or staff conflict 
• Responds to emergency and crisis situations
• Assists youth in identifying barriers that may contribute to homelessness and support discussion in case management & life skills sessions
• Encourages youth to participate in mental health and wellness activities
• Maintains knowledge of program services, activities, resources
• Maintains timely and accurate documentation and case notes regarding youth activities in HMIS
• Assist case managers and life skills manager in youth adherence to prescribed medications
• Confirm with youth any appointments scheduled on their behalf
• Responsible for adhering to all policy and procedures as outlined in the Employee Handbook and other departmental procedure manuals

Other Duties: 

• Able to have daily use of a vehicle without prior notice and maintain current registration & liability insurance
• Be available and willing to transport clients to various appointments and/or events (documented mileage reimbursed)
• Have a clear criminal background check
• Must have use of a cell phone 
• Assist in aftercare case management for youth that may obtain offsite housing
• At times, participate in activities outside of regular responsibilities 

Education  

Preferred: 

• Bachelor’s Degree in Social Work / Psychology or a related field or work related experience.

Experience

Required:

• Two years of experience in case management services within community programs serving youth, at-risk young adults, and/or homeless individuals
• Knowledge of community resources for at-risk individuals to include homelessness, LGBTQ+ and others 
• Knowledge of trauma-informed care

Preferred:

• CPR & BLS Certification
• Knowledge of HMIS
• Passion for the LGBTQ+ community and diverse populations 
• Interest in training opportunities 

Skills

Required:

• Organizational skills
• Computer proficiency (specifically Microsoft Office)
• Communication skills
• Problem solving / critical thinking
• Flexibility with regard to employment responsibilities, duties, activities, and hours scheduled
• Daily use of motor vehicle as some travel to clients is required (documented mileage reimbursed)

Reports to Shelter Lead

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