Job Description

Overview

We are seeking a dynamic and results-oriented General Manager to lead the Best Western San Diego Zoo/SeaWorld Inn & Suites. The ideal candidate will bring at least 3 years of experience as a General Manager in a branded hotel environment, with Best Western brand experience highly preferred . This role requires a leader who is financially savvy , with the ability to read, interpret, and present financial data to stakeholders, including ownership groups, corporate leadership, and subject matter experts. The General Manager will be responsible for driving operational excellence, guest satisfaction, and team performance across all departments.

A strong understanding of P&L (Profit & Loss) control is essential. The candidate must be able to analyze revenue streams and expense categories, identify financial trends and variances, and make strategic decisions to improve margins. They should demonstrate success in cost control and expense management, and be capable of holding hotel staff accountable for financial and operational performance. Clear and confident communication of financial performance in meetings and reports is critical. Experience leading multi-departmental teams and overseeing daily hotel operations is strongly preferred.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Qualifications

Required Experience & Qualifications

• Minimum 3 years of experience as a General Manager in a branded hotel environment
• Proven ability to read, interpret, and present financial data to stakeholders, including ownership groups, corporate leadership, and subject matter experts
• Strong understanding of P&L (Profit & Loss) control the ability to manage and optimize the hotels income and expenses to ensure profitability. This includes:
• Analyzing revenue streams and expense categories
• Identifying financial trends and variances
• Making strategic decisions to improve margins
• Communicating financial performance clearly and confidently in meetings and reports
• Demonstrated success in cost control and expense management
• Ability to hold hotel staff accountable for financial and operational performance
• Experience leading multi-departmental teams and managing day-to-day hotel operations
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of federal, state, and local employment laws and regulations

Preferred Qualifications

• Best Western brand experience highly preferred
• Bachelors degree in Hotel Management or related field
• Experience managing renovation projects and implementing brand standards
• Strong presentation and team leadership skills
• High work ethic, professionalism, and ability to thrive in a 24/7 operational environment
• Previous experience in financial leadership roles such as:
  • Director of Finance
  • Hotel Controller
  • Accounting Manager
  • Revenue Manager
  • Or similar roles with direct responsibility for budgeting, forecasting, and financial reporting

Physical Requirements

• Sit, stand and walk for varying lengths of time
• Lift approximately fifteen (15) pounds
• Good communication skills, both written and verbal
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Compensation & Benefits

• Base Salary Range: $115,000 $120,000 annually, commensurate with experience, qualifications, and market alignment
• Incentive Plan: General Manager annual incentive plan, tied to performance metrics and revenue goals
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Discounted hotel stays across the portfolio
• A dynamic, people-first culture focused on excellence and innovation

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