Job Description

Overview General Manager - Jared Jewelers - Shops at Stonefield at Signet Jewelers. This role leads the day-to-day operations of a Jared store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a People First store environment that promotes diversity and inclusion, and the development of lifetime relationships with customers and the delivery of a best-in-class customer experience. Responsibilities Position Summary: Reporting to the District Manager, the General Manager (GM) will lead the day-to-day operations of a single store to maximize results in sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Vision And Purpose: Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops staff to reinforce brand image and consistent customer interactions, store visuals, and marketing. Customer Obsession: Deliver an exceptional customer experience through training, outreach, communication, and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters. Critical Thinking & Innovative Action: Attains sales projections and quotas, develops strategies to maximize both personal and team sales potential while achieving goals. Observes operations to identify opportunities for improvement, coaches staff to address root causes, reviews and analyzes reports, and shares market insights with management. Employee Experience: Demonstrates a commitment to the Company's People First vision. Responsible for the selection and development of talent to drive store growth. Provides onboarding and ongoing coaching in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Maintains open communication with team members and management and ensures accuracy of team member data in system records for Total Rewards. Diversity, Equity And Inclusion: Establishes a positive, professional work atmosphere where team members can bring their full self to work and are treated with respect and valued for contributions. Performance Excellence: Responds to management directives, ensures merchandise transfers and inventories are processed, maintains the neatness and cleanliness of the location, and complies with Company's policies. Strives for outstanding sales performance and profitability by controlling discounting, expenses, payroll, and repairs; and schedules to effectively run the business including opening and closing shifts, weekday and weekend coverage, and time to coach and develop the team. Work Schedule Hours are typically a five-day, 40-hour work week during non-peak periods, with increases during peak periods. Scheduling may include opening and closing shifts on weekdays and weekends based on operating hours, sales requirements, customer traffic, and staff coaching needs. Note: Hours may increase during peak selling periods. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Retail Position Qualifications Education: Minimum of 2 years of college preferred Experience: At least 3 years of retail sales experience, OR 2 years of retail sales experience plus 1 year of retail management experience Preference for specialty retail or jewelry experience Diamond Council of America (DCA) certification preferred Technical/Other Skills: Advanced communication (written and verbal), proficiency in MS Office and related tools, strong interpersonal and presentation skills, problem solving and conflict management, professional image and communication across email, social media, video, telephony and text Ability to plan, organize, prioritize, and delegate; work independently with minimal supervision Ability to thoroughly explain detailed information Reliable and dependable Additional Language: Bilingual skills are a plus Compensation Base pay, $50,000 – $75,600 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications. Physical Demands Regularly required to stand, reach with hands and arms, and move between display cases. May sit, stoop, bend, kneel or crouch as needed. Lift and/or move up to 10 pounds. This role requires visual acuity sufficient to discern differences in gemstone quality. Standard workweek includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air travel and overnight travel, may be required. Equal Opportunity Employer Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Signet maintains an online registry system to encourage all interested employees to apply for management opportunities and to ensure equal opportunities for advancement. Registration in this online system does not guarantee promotion but is necessary for consideration for any promotional opportunity to a management position listed in this registry. For internal candidates, please complete your Professional Profile in Workday by selecting "Job" and "Professional Profile"; enter your entire job history, education, skills and internal projects, and to add your Military Service and tenure, select "Personal" and click "Edit." Note: For internal candidates, internal links or steps may differ; please follow current internal processes. Referrals increase your chances of interviewing at Signet Jewelers by 2x. Get notified about new General Manager jobs in Greater Charlottesville Area. #J-18808-Ljbffr Signet Jewelers

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