The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, equipment modifications, of Generac industrial products. This position requires 100% travel; fleet vehicle provided. No overnight travel is anticipated. Overtime is not promised or required, but during mass storms and outages management may require additional help for after hours calls beyond the standing on-call schedule. Knowledge, Skills, and Abilities include working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, connection diagrams, and control systems; understanding components and operation of an electrical distribution and transfer switch system; excellent troubleshooting skills, ability to make independent decisions, and work with minimal supervision in occasionally adverse outdoor weather conditions; experience in Electronics, Electromechanical Technology; knowledge of power generation; light tower products; spark ignited and compression ignition internal combustion engine knowledge. The job has multiple levels from Trainee to Master Field Service Technician with varying education and experience requirements, including certifications and competencies in servicing and troubleshooting Emergency Power Supply Systems (EPSS) and Generac products. Physical demands include regular talking, hearing, use of hands, reaching, standing, walking, driving commercially-plated vehicles, lifting parts up to and exceeding 80 lbs, fine dexterity, and working in extreme weather and noisy/confined environments. Strict adherence to PPE is required. The role includes comprehensive benefits and variable compensation based on experience, skills, certifications, and location.
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