Global logistics and Customer Service Manager Job at Alura Animal Health & Nutrition, Durham, NC

bE91NEp2ZW9rYVpDT1F6WkY0bWk5L2x2eEE9PQ==
  • Alura Animal Health & Nutrition
  • Durham, NC

Job Description

Description

We seek an experienced Global logistics and Customer Service Manager to oversee our U.S. operations while coordinating international logistics for one of our overseas subsidiaries.

Responsibilities

  • Responsible for end-to-end logistics operations in the US, including following up the orders from the source to the US warehouse, tracking inventory levels, keeping the system updated, and coordinating the shipments between customer and logistics operators
  • Coordinate international operations for our subsidiary, aligning logistics, supply chain processes and operational best practices
  • Identify and implement process improvements across U.S. and international operations
  • Reviews logistics processes and procedures, identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs
  • Manages import and export documentation, including customs compliance, tariff codes, shipping declarations, and certificates of origin to ensure adherence to international trade regulations
  • Maintains databases of logistics and trade-related information, including vendor and carrier performance.
  • Liaises with freight forwarders, customs brokers, and shipping carriers to optimize import/export logistics and resolve shipment delays or issues
  • Reviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics
  • Responsible for keeping updated the inventory report, sales reports, and outstanding reports in coordination with Operations and Finance
  • Responsible for customer services (documentation and registration, Orders management, invoicing, and communication)
  • Supports the commercial team in operational tasks that accompany the sales, such as invoicing, shipment scheduling, and accounts receivable.
  • Monitors warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity
  • Ensures the timely delivery of products while mitigating potential delays or disruptions.
  • Assists the team with administrative tasks, including travel arrangements, expense management, scheduling appointments, and maintaining records.
  • With the support of finance and sales management, keep track of outstanding payments from customers
  • Performs other related duties as assigned

Education and experience

- Bachelor's degree in supply chain management, industrial engineering, or related field required

Years of experience: At least 3 years of experience in logistics and customer service

Technical Skills:

  • Extensive knowledge of shipping and distribution channels
  • Excellent analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Service-oriented and able to resolve customer issues
  • Proficient with computer-based management systems for inventory control, shipping operations, and fulfillment services

Experience:

  • Previous experience in the logistics field required
  • Previous experience in customer service (preferred)

Direct Reports:

4 direct reports located overseas

Location:

Raleigh-Durham, NC

Job Tags

Overseas,

Similar Jobs

Onward Search

Search Engine Optimization Analyst [78250] Job at Onward Search

 ...search optimization, social media marketing and analytics for the customer engagement team. Summary: Were looking for an SEO Analyst to improve search rankings, traffic, and content performance. This role focuses on both technical SEO (site performance, indexing... 

Orbyta Group

IT Project Manager - Freelance Job at Orbyta Group

 ...sulla tua formazioneOrbyta Uniqversity per seguire percorsi formativi ad hocEventi di team buildingPosizione Chi cerchiamo?IT Project Manager da inserire su progetti di una realt cliente enterprise in ambito Fintech.Laurea in ingegneria o in materie scientifiche... 

The Permanente Medical Group, Inc.-Kaiser Permanente

Obstetrics & Gynecology Physician Job at The Permanente Medical Group, Inc.-Kaiser Permanente

OB/GYN: REI Opportunities available in Northern California. Join Our Team! The Permanente Medical Group, Inc., (TPMG) is recruiting for full-time Reproductive Endocrinologists to join our teams in Fremont, Sacramento, San Francisco, San Ramon and Santa Clara... 

Rumpke of Ohio

Tractor Trailer Driver Job at Rumpke of Ohio

 ..., paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Tractor Trailer Drivers are responsible for hauling trailers of waste or recyclables to a disposal site, recycling plant or customer site. This position... 

Reveation Labs

$15 - $20 per hour - Hiring Now - Remote Data Entry Operator (Full-Time) Job at Reveation Labs

 ...months of experience in Data Entry/Admin Must be proficient in MS Office including Excel (Formulas) Must have good analytical skills and attention to detail Must have excellent typing speed over 50 WPM Employment Type: Full-Time Salary: $ 15.00 20.00 Per Hour