Job Description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

All Guest Services team members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. Perfect for college students, teachers and retirees.

This role will pay an hourly wage of $15.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Preventing guests from moving from one seat to the next.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
• Perform other duties and responsibilities as assigned.
• Assist with potential chair strikes at end of evening.

Qualifications

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is welcomed.
• Previous experience within a sports, entertainment, or related field is welcomed.
• Must be able to work a flexible schedule including weekends and nights.
• Must be able to lift 10-15 pounds.
• Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including steps, exposure to loud noises, and standing for long periods of time.

AEG

Job Tags

Hourly pay, Part time, Flexible hours, Night shift, Afternoon shift,

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