The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.
-Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
-Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
-Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
-Support network upgrade projects or initiatives
-Support end-user connectivity needs
Required Skills, Experience, and Education for Level I:Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP
Required Skills, Experience, and Education:
High School/GED with seven (7) years of experience.
Equivalent education and experience: Associate’s degree and five (5) years of experience.
Must have ONE of the following 8570 certifications: A+ CE, NET+ CE, SSCP
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