Job Description

Position : Enterprise Systems Administrator II- JIRA Admin

Location: Dearborn, MI-Hybrid

Mode of Hire: Full Time

Job Description:

Summary:

• We are seeking a skilled and experienced Jira Cloud Administrator to help manage and maintain our Jira Cloud instance , ensuring optimal performance, security, and usability for our teams.
• You will be responsible for all aspects of Jira Cloud administration, including project manipulation , workflow configuration, user access , and integration with other Atlassian tools.
• A solid understanding of Confluence administration is also desirable, and experience with Azure Identity and Access Management ( IAM ) is a plus.
• This role requires a proactive problem solver with excellent communication skills and a passion for enabling teams to work efficiently.

What You'll Do:

• Advis e , Coach Technical Solutions , primary leveraging Jira and Confluence .
• A ctively participat ing with Vehicle Development Engineering / Operations Teams
• workflows and processes to gain firsthand insights into their usage patterns, challenges, and opportunities for improvement . On site (3 days/week) in Palo Alto, CA or Irvine, CA. (Remote may be considered for top 5%).
• Support and Troubleshooting: Provide technical support to Jira Cloud users and troubleshoot issues in a timely and effective manner.
• Jira Cloud Administration: Manage and maintain our Jira Cloud instance, including user management, permission schemes, custom fields, workflows, and screens.
• Documentation and Education: Create and maintain documentation for Jira Cloud processes, configurations, and best practices.
• Develop and deliver training sessions for new and existing users along using documentation and training resources
• Automation and Optimization: Implement and maintain Jira Cloud automation
• Security Management: Implement and enforce Jira Cloud security best practices to protect data from unauthorized access and cyber threats.
• Confluence Administration: Provide basic administration support for Confluence, including managing spaces, pages, and permissions.
• I dentity A ccess Management (Desired) : Support Jira user access controls
• knowledge of single sign on (SSO) and user provisioning is beneficial .
• Process Improvement: Actively identify areas for process improvement within Jira and Confluence environments. Analyze existing workflows and configurations to identify bottlenecks and inefficiencies.
• Develop and implement solutions to optimize processes, improve user experienc e, and enhance team productivity.

Minimal Qualifications:

• Bachelor's degree in a related field (e.g., Information Technology, Computer Science) or equivalent experience.
• 5 + years of experience administering Jira Cloud Suite (Jira Software, Jira Service Management [JSM]) in a professional environment.
• In depth knowledge of Jira Cloud features, functionality, and best practices.
• Experience with Jira Cloud automation tools
• Strong understanding of Jira Cloud security principles and practices.
• Successful track record of advising enterprise teams on the best practices to leverage Jira to accomplish their business objectives
• A learning mindset and curiosity.
• Strong analytical and problem solving skills with the ability to convey complex technical information to non technical audiences.
• An effective relationship builder and able to influence without authority.
• An eagerness to work cross functionally in a dynamic environment where you are part of a high performing team.
• Excellent problem solving and analytical skills.

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