Information Technology Help Desk Analyst Job at Samsung Electronics, Ridgefield Park, NJ

bit5NEtQT29rYVZQUHdyY0ZJMmg5UFJwekE9PQ==
  • Samsung Electronics
  • Ridgefield Park, NJ

Job Description

IT Helpdesk Support AND Asset Management

Long term

Day 1 Onsite

Support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes; application troubleshooting and support of office productivity tools such as Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and other Client applications.

Will have experience in hardware and software installation, troubleshooting and user support.

Must have a high enough level of expertise to meet the needs of the operational needs as related to help desk/support tasks.

Serving as an escalation point of contract for internal applications, hardware, mobile, and remote technology.

Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

Provide VIP Support for executives.

Troubleshooting and resolving all hardware, software, and network problems

Escalate issues to third-level support teams.

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10% of the time.

Perform other job-related duties as required.

Own transportation between client sites (NJ area) during their support activities

Require continuity of operations plan or Disaster Recovery Plan in place designed to ensure services can be delivered in the event of a major service affecting events.

All tickets resolved must be document the solution steps and close the incident per customer procedures.

Must be ready and able to interact with requestor via phone, chat, email, and update tickets in clear and concise English. Proper spelling and communication skills are essential to ensure quality services. IT helpdesk/Support agent quality issues must be addressed to customer’s satisfaction.

Level 1 Service Desk support that is proficient in answering calls/email messages/chat, professionally, courteously, and in a timely manner consistent. support PC or other computing device deployment, administration and support, printer maintenance, technical support of moves, add and changes include managing customer asset return, Computer Disposal etc.

MS Office, Adobe, Security S/W: (AV, Escort, NASCA, Secur)

Job Tags

Contract work,

Similar Jobs

Johnson Controls

Fire Alarm Inspector Job at Johnson Controls

 ...Program ~ Wellness Program ~ And More! What you will do Inspectors are responsible for conducting routine inspections, testing,...  ...of documented experience in low voltage electrical systems and Fire and /or Life Safety Systems experience required. Mass Class... 

McDonald's

SHIFT MANAGER Job at McDonald's

 ...outstanding guest experience Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald's standards Take action first: Take measures around safety, security, inventory, and profitability Never stop learning: Cultivate... 

PNC Financial Services Group

Security Specialist Sr - Incident Response Job at PNC Financial Services Group

 ...workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Security Specialist within PNCs Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL or Dallas, TX.... 

MGM Resorts International

Hotel Services Courier - Aria Job at MGM Resorts International

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place...  ...experiences for our guests. THE JOB: As a Hotel Services Courier, you will set the stage for guest experience with your welcoming... 

ETCH Transport Company Inc.

FedEx Package Delivery Driver Job at ETCH Transport Company Inc.

 ...NOT required Part Time and Full Time Drivers Wanted ETCH Transport Company in Central...  ...FedEx Ground to efficiently deliver packages to business and residential customers. We...  ...assigned routes and following pickup and delivery deadline windows Abiding by all...