Business Analyst to interpret the business needs and operational requirements of two major functions (grants management and loan servicing) and then translate them into relevant technological solutions that will improve operating efficiency and enhance customer service. The Business Analyst exercises independent judgment and initiative to evaluate and document business processes and workflows, anticipate requirements, uncover areas for improvement, and develop and implement solutions. The ideal candidate will have experience with/understanding of grants management and loan servicing processes
****Local candidates only. There will be an initial onsite work schedule followed by a hybrid or 100% remote work schedule.
In addition, the candidate should have the ability to:
• Gain a thorough understanding of the grants management and loan servicing operation
• Use activity diagrams, scenarios, business analysis, flowcharts, document analysis, business process descriptions, interviews, and workflow analysis to interpret and document the needs
• Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminating high-level information into details and distinguish user requests from their true needs
• Collaborate proactively with the technology team, program staff, and senior leadership
• Use standard templates and natural language to develop requirement specifications
• Deliver work products throughout the project life cycle
• Ensure the system design as per the needs of the users
• Work independently
• Deploy effective project management techniques
• Work with various databases and spreadsheets
• Understand funds distribution and payment processing
• Communicate effectively both verbally and in writing
• Effectively apply technology to tasks
• Show attention to detail
• Analyze and effectively problem solve
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