IT Support Specialist (Bilingual) Job at KwickPOS, Houston, TX

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  • KwickPOS
  • Houston, TX

Job Description

Job Description

Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities:

  • Support Specialists and Field Technicians.
  • Provides front line point of sale support for the restaurant systems.
  • Configures, troubleshoots and deploys POS terminals, printers and scanners.
  • Troubleshoots hardware and software issues.
  • Training clients regarding use of POS system
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Work with applicable resources to troubleshoot networking/broadband related issue.
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills/Requirements:

  • 2 years of IT experience in POS provider for restaurants is a plus.
  • Experience with Linux, Windows O/S and Active Directory environment
  • Knowledge of SQL server database environment
  • Basic knowledge of Computer Network Infrastructure Design and Communications
  • Knowledge of Point of Sale solutions and related technologies is a plus.
  • Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
  • Work experience in a restaurant is a plus.
  • Must have professional phone, email and customer service skills.
  • Ability to effectively prioritize and execute concurrent tasks independently.
  • Strong analytical thinking and problem-solving capabilities.'
  • Bilingual is a plus. (English & Chinese)

Job Tags

Work experience placement, Remote job,

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