Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

bStDMEl2T3ZsNnhCT1FyWkVZT2crL1Z1d1E9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Flexible hours,

Similar Jobs

Insurance Pipeline Inc

ACA Sales Agent Job at Insurance Pipeline Inc

 ...Job Description Now Hiring: ACA Insurance Sales Agents (In-House Fort Lauderdale, FL) Base Pay + Uncapped Commission | Weekly Pay | Paid Training | Leads Provided Are you a persuasive communicator with a passion for helping people? Do you thrive in a fast... 

ExploreMore with Fran

Remote Cruise and Travel Consultant Job at ExploreMore with Fran

 ...Title: Remote Cruise and Travel Consultant Help clients plan their dream cruises and travel the world!**Are you passionate about...  ...finish. This role offers flexibility with the opportunity to work from home. Responsibilities: Plan and book clients' cruises... 

Wimmer Solutions

IT Project Coordinator Job at Wimmer Solutions

IT PROJECT COORDINATOR Seattle, WA (Hybrid)23615 At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic...

Lumentum

Chief Information Security Officer (CISO) (Fremont) Job at Lumentum

 ...related field; Masters degree preferred. Minimum of 10 years of progressive experience in cybersecurity, with at least 5 years in a CISO leadership role. Extensive hands-on experience with security technologies, including firewalls, IDS / IPS, encryption, SIEM, and... 

Sodexo

Senior Manager Food & Nutrition Services Job at Sodexo

Role Overview: Join our Sodexo team at Good Samaritan Hospital in San Jose, CA , as a Senior Manager of Food & Nutrition Services This 404-bed, award-winning hospital has been a pillar of health and wellness in the community for nearly 50 years. Be part of a dynamic team...