As a Live Chat Representative, you will be responsible for providing exceptional customer service and support to our clients through live chat interactions. You will be the first point of contact for our customers and will play an important role in ensuring their satisfaction with our products and services.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat interactions
- Identify and assess customer needs to achieve satisfaction
- Provide accurate, valid, and complete information to customers
- Handle and resolve customer complaints and escalate issues as needed
- Maintain a high level of professionalism and customer service at all times
- Collaborate with team members to improve customer service processes and procedures
- Keep records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- Strive to meet and exceed set performance targets
Qualifications:
- High school diploma or equivalent
- Previous customer service experience is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and manage time effectively
- Proficient in computer and typing skills
- Familiarity with CRM systems is a plus
- Must be able to work in a fast-paced and dynamic environment
- Must be able to work flexible hours, including evenings, weekends, and holidays
we value diversity and are committed to creating an inclusive work environment for all employees. We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within the company.
If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that is dedicated to delivering the best customer experience possible.
Job Description Job Description Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Camp Bow Wow is urgently hiring to fill out our talented team. Camp Bow Wow Albany seeks...
...trailer parts industry since 1958, is seeking a dynamic Account Manager / Outside Sales professional to join our team. This individual will be... ...market presence by leveraging in-depth knowledge of the automotive sector and exceptional sales acumen to drive business growth...
...Masonry Fork Lift Operator Oklahoma City, OK 73169 MCR Masonry is accepting applications for a highly motivated and experienced masonry fork lift operator for our Tuttle, OK office. MCR Masonry is a division of Mid-Continental Restoration Co., Inc. a leading contractor...
General Notes The Department of Internal Medicine at the Dell Medical School is looking for a Designated Healthcare Interpreter. Purpose The designated healthcare interpreter interprets all aspects of patient care and academic practice between patients, clinicians...
...Clearance Requirement:Active DoD Secret Clearance Job Summary Lucayan Technology Solutions is seeking anIT Help Desk II Technicianto provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues,...