Job Description

This position is responsible for engaging all customers who pass by the meat department in conversation, especially related to sales and service. Provides recipes, meal ideas, solutions for customers’ daily meals, and special event entertaining based on product knowledge in the meat department and possible cross merchandising with other departments. Coordinates the packaging of product for customers’ ease of preparation and pick up. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. Works with co-workers as a team and provides training to ensure customer satisfaction and a pleasant work environment. Schedules and oversees product demonstrations in the meat department. Coordinates special meat cuts as required. Communicates to customers on phone, in person, or on e-mail regarding food and food preparation. Advises customers regarding food safety, refrigeration, and proper food preparation. Ensures new items are ordered as requested by customers. Attends company wide and industry meetings as assigned. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Stays current regarding meal trends and menu planning, etc. Assists in other areas of store as needed. Performs other job-related duties and special projects as required. Supervisory responsibilities include instructing, assigning, reviewing and planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, and selecting new employees. Has the authority to approve employee discipline and recommend employee transfer, discharge, and salary increases. Requires ability to do logical or scientific thinking to solve problems with several abstract and concrete variables, arithmetic calculations involving fractions, decimals, and percentages, and composing original correspondence. Education and experience required: High School or equivalent, CBT regarding cooking/meal preparation, Hy-Vee food safety training, Dale Carnegie is encouraged, with over 1 year up to 3 years of similar or related work and prior experience in meal preparation. Physical requirements include ability to exert up to 50 pounds of force frequently and up to 10 pounds constantly, visual requirements including depth perception and color vision, and ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working conditions include exposure to a cool environment, dampness, noise from saws, some exposure to cleaning solvents, and a fast paced work environment including some evenings and weekends. Equipment used includes scales, knives, wrapping system, store software, and internet communication. Has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing. Deals with customers daily and has contact with vendors, suppliers, and community organizations.

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