Mobile Dog Grooming Dispatcher Job at Aussie Pet Mobile of Huntsville, Huntsville, AL

bmUrM0pQZXNrNjFET3d2YUZJT2c4L1Znd3c9PQ==
  • Aussie Pet Mobile of Huntsville
  • Huntsville, AL

Job Description

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Training & development
  • Vision insurance
Company Overview
Aussie Pet Mobile is a fast-growing mobile pet grooming service and we are looking to add an energetic, results-oriented individual to our dispatch team! We are a super fun team who love pets and taking great care of our clients!

Job Summary
Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be very reliable, organized, flexible, empathetic, polite, a team player, professional and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomers work day. As with our entire team, Must Love Dogs!

The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes. Dog grooming experience a plus.

Pay: from $15.00 per hour, depending upon experience. Monthly incentives.


Responsibilities

Responsibilities include:
Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within ones scope.
Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pets needs and health, and making appropriate recommendations.
Capturing accurately the appropriate information to set up an appointment for the customer.
Maintaining groomers fully-booked schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers.
Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
Respond to calls/texts from groomers in the field, in real time, regarding customer and pet issues. This requires ability to multi-task by setting priorities among inputs.
Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
Take credit card payments over the phone, especially when groomers are outside of cell service.
Keep owners and other dispatchers informed of any issues, actions, or problems.
Other duties as assigned, including social media photo posts and correspondence.

Qualifications
Excellent communication skills
Organized
Reliable

Benefits/Perks
Incentives
Bonus

Job Tags

Hourly pay, Flexible hours,

Similar Jobs

SOVAH Health - Danville

RN, Emergency Room Job at SOVAH Health - Danville

Description: Registered Nurse, RN - Emergency Job Type: Full Time | Nights (7p-7a)$20,000 Sign-on Bonus Eligibility for Full-Time, Bedside RNs Your experience matters At SOVAH Danville, we are driven by a profound commitment to prioritize your well-being...

Ryder System

Truck Driver CDL B Home Daily - High Earnings with Weekly Pay (Hillburn) Job at Ryder System

 ...And it gets better Driver Positions Pay Weekly Hourly Pay: $28.50 Per Hour...  ...Minority/Disabled/Veteran \#driverhbc Requirements ~ Minimum 21 years of age ~ Pass a Ryder...  ...Must have Class A or Class B verifiable experience in a tractor trailer or comparable... 

The Providence College Inc

Medical Billing and Coding Trainee Position Job at The Providence College Inc

Enrolling immediately! Free medical billing and coding training No experience necessary, we will train you! Must have a high school diploma. Must be over the age of 18 years old. Must have government-issued identification Must be able to commute to Pico Rivera... 

Yoh, A Day & Zimmermann Company

Mechanical Test Engineer Job at Yoh, A Day & Zimmermann Company

 ...Mechanical Test Technician Looking for a Jr mechanical tester to test, troubleshoot,...  ...data analysis. They will collaborate with engineers & technicians to produce timely and...  ...products. Required: Experience with mechanical testing & inspections specifically... 

Alpine Intel

Customer Service Coordinator Job at Alpine Intel

 ...looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Claims Coordinator to join our growing team...