Mobile Dog Grooming Dispatcher Job at Aussie Pet Mobile of Huntsville, Huntsville, AL

bmUrM0pQZXNrNjFET3d2YUZJT2c4L1Znd3c9PQ==
  • Aussie Pet Mobile of Huntsville
  • Huntsville, AL

Job Description

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Training & development
  • Vision insurance
Company Overview
Aussie Pet Mobile is a fast-growing mobile pet grooming service and we are looking to add an energetic, results-oriented individual to our dispatch team! We are a super fun team who love pets and taking great care of our clients!

Job Summary
Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be very reliable, organized, flexible, empathetic, polite, a team player, professional and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomers work day. As with our entire team, Must Love Dogs!

The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes. Dog grooming experience a plus.

Pay: from $15.00 per hour, depending upon experience. Monthly incentives.


Responsibilities

Responsibilities include:
Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within ones scope.
Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pets needs and health, and making appropriate recommendations.
Capturing accurately the appropriate information to set up an appointment for the customer.
Maintaining groomers fully-booked schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers.
Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
Respond to calls/texts from groomers in the field, in real time, regarding customer and pet issues. This requires ability to multi-task by setting priorities among inputs.
Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
Take credit card payments over the phone, especially when groomers are outside of cell service.
Keep owners and other dispatchers informed of any issues, actions, or problems.
Other duties as assigned, including social media photo posts and correspondence.

Qualifications
Excellent communication skills
Organized
Reliable

Benefits/Perks
Incentives
Bonus

Job Tags

Hourly pay, Flexible hours,

Similar Jobs

urban

Interior Designer (FF&E) Job at urban

 ...This award-winning multidisciplinary design studio, known for its fearless style and cultural influence, is home to some of the most visionary talent in interiors today. Here, creativity isnt just encouragedits expected. The studio champions originality, values collaboration... 

The Bergaila Companies

Electrical and Instrumentation Technician Job at The Bergaila Companies

 ...related technical school courses Experience in maintaining electrical systems and Instruments and Controls in processing plant or offshore production plant Familiar with regulations applicable to the operations of oil and gas facilities OIMS systems, related... 

Amazon Stores

Sr. Product Manager- Technical, SPTC Job at Amazon Stores

 ...of customers while building a new billion dollar business? Do you want to work at a company where you are encouraged to build and have...  ...and come up with insightful findings out of data. A day in the life As a Sr Product Manager - Technical, you will be expected to:... 

HomeSmiles - Charleston

Flyer Distributor Job at HomeSmiles - Charleston

 ...About the Role Join HomeSmiles Charleston as a local Flyer Distributor and play a key role in promoting our top-rated home...  ...timers, or anyone looking for extra income What Youll Do Distribute door hangers in assigned neighborhoods Track completed... 

Lake Cumberland Regional Hospital

Registered Nurse (RN) - Rehabilitation Unit Job at Lake Cumberland Regional Hospital

 ...Registered Nurse (RN) - Rehabilitation Unit at Lake Cumberland Regional Hospital summary: The Registered Nurse (RN) in the Rehabilitation...  ...well-being. Registered Nurse (RN) Rehabilitation Unit Temporary Days RN, Rehabilitation Unit Provides direct...