Job Description

Night Auditors/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Qualifications:

• At least 1 year of progressive experience in a hotel or a related field is required.
• A High School diploma or equivalent is required.
• College coursework in the related field is helpful.
• Previous supervisory responsibilities preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
• Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
• Must be able to convey information and ideas.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

Responsibilities:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work.
• Maintain cashiering responsibilities as per Front Office procedures according to standards.
• Maintain Front Office computer system operation according to standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to standards.
• Maintain proper record keeping (i.e. log books etc.) according to standards.
• Be familiar with all policies and house rules.
• Have a working knowledge of security procedures.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Complete any reports as requested by management promptly.
• Complete any miscellaneous duties as required.
• Attend meetings as required by management.

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