Job Description

Chart Auditors is an outsourced solution for Home Health agencies. We saw a need in the market place for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.With over 30 years of combined Home Health experience, Chart Auditors can help improve efficiencies across your agency and reduce your costs. Our dedicated team of Home Health experts will allow your agency to focus on the all the complexities of running your Home Health agency, while having the expertise to handle all the clinical review for your business. In addition to clinical support, we also provide customer service and technical support, aiming to offer comprehensive solutions for the varied needs of Home Health agencies. We are enthusiastic about the prospect of assisting your agency and would welcome the opportunity to discuss how our services can benefit your operations. Please feel free to reach out to schedule a meeting or to inquire further about our offerings.

The Role

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders
• You are a strong mentor and coach who can build high performing teams

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Join a market leader within Telecommunications

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