Job Description

Immediate need for a talented Onshore - UX Designer: Senior. This is a 12+months contract opportunity with long-term potential and is located in San Antonio, TX (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-57487

Pay Range: $50 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Designers will be responsible for redesigning and building IVR and conversational self-service experiences on new cloud platform in support of modernization strategic goals.
• Designers will work closely with the IVR digital product and technical teams to help facilitate the designs to meet project goals.
• Create and design IVR self-service experiences. Create IVR designs that route callers to an MSR quickly and efficiently.
• Recommend new IVR experiences and digital experiences in the strategic platform that help drive benefits.
• UX (user experience) designers are responsible for improving the user's experience of using a product, such as making it easier to use and more enjoyable.
• This typically applies to computer hardware or software.
• A portfolio of previous work may be necessary to be hired for this position, and UX designers work with developers, analysts, and other designers to determine changes and preferences in the market.
• UX designers may design and create wireframes for products, as well as develop and test prototypes, and actual end-users are often used to determine whether a product can be used as intended.
• After testing is complete, modifications should be introduced and more testing will be carried out until the product reaches its best form.
• Much of this work is done on teams, though there are also individual responsibilities which include meeting time-constraints.
• After the product has been introduced to the market, it must then be evaluated for success and feedback from customers, and modifications may be made for future editions.

Key Requirements and Technology Experience:

• Key Skills: Conversational AI, NLU, ASR, AWS, Voiceflow, Google Dialogue Flow.
• Experience in Adobe Suite, HTML, CAD and CSS is necessary for this position, and a bachelor's degree in graphic design or a computer-related field is generally required, though experience may be substituted for education in some cases.
• UX designers typically work full-time in an office, though some work on a freelance basis.
• 5+ years IVR and Conversational design experience.
• 3+ years designing IVR in cloud platforms such as Client, AWS, Microsoft, etc.
• 5+ years of NLU, ASR and/or AI experience.
• Speech Recognition and AI integration tools such as Client dialog Flow, Amazon Lex & Polly, IBM Watson.
• IVR development tools, such as Voiceflow.
• Jira.
• AWS connect, Lex, Cloud solutioning.

Our client is a leading Banking Financial services Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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