Job Description

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About The Office

The Mayor’s Office of Criminal Justice (MOCJ) advises the Mayor and Deputy Mayor for Public Safety on criminal justice policy and is the mayor’s representative to the courts, district attorneys, defenders, and state criminal justice agencies. The office designs, deploys, and evaluates citywide strategies to drive down crime, reduce unnecessary arrests and incarceration, and improve the system’s fairness. MOCJ collaborates with law enforcement, city agencies, non-profits, foundations, and others to implement data-driven strategies that address current crime conditions, prevent offending, and build strong neighborhoods that ensure enduring safety.

About The Role

Under the supervision of the Chief Operating Officer, the Operations Director will oversee the agency’s day-to-day operations. This seasoned manager will coordinate among various teams responsible for the ongoing operations of multiple office locations. Responsibilities include driving workflow, maintaining visibility into project schedules, and ensuring stakeholder alignment. The role involves translating executive strategy into actionable plans, enabling teams to operate efficiently and meet deadlines.

Job Responsibilities

• Manage all agency operations including fleet, facilities, travel, mailroom, records retention, and calendar management.
• Propose and implement strategies to improve internal procedures aligned with agency goals.
• Track and monitor projects, maintain timelines, and follow up with internal and external parties.
• Lead cross-functional workflows for marketing campaigns, ensuring alignment and timely delivery.
• Facilitate effective communication and feedback loops for decision-making and stakeholder engagement.
• Troubleshoot and resolve cross-functional challenges, surfacing risks and removing obstacles.
• Own project status updates, recap meetings, and deliverable tracking to keep leadership informed.
• Ensure process adherence and identify opportunities to optimize workflows.
• Maintain proper records of all activities.
• Perform other duties as assigned.

Minimum Qualifications

• Baccalaureate degree from an accredited college or university.
• Associate degree plus two years of relevant experience, or four years of relevant experience with a high school diploma or equivalent.
• Satisfactory combination of education and experience as described above.

Preferred Skills

• At least 7 years of management experience in NYC government.
• Proficiency in Microsoft 365 products.
• Strong leadership, communication, interpersonal, and collaborative skills.
• Excellent judgment handling sensitive information and working under pressure.
• Knowledge of NYC systems like NYCAPS, CHRMS, PMS, PRISE, Citytime, FMS, and PASSPort.
• Understanding of City’s Civil Service Rules, PSBs, employment, and labor laws.
• Ability to think creatively and work collaboratively at all levels.
• High confidentiality and multi-tasking ability in a fast-paced environment.
• Supervisory experience managing professionals.
• Ability to work independently and meet deadlines.

Additional Information

Eligible for federal and state loan forgiveness programs. Residency within NYC or certain surrounding counties required within 90 days of appointment.

The City of New York is an equal opportunity employer committed to diversity and inclusion, free from discrimination and harassment.

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