Part-Time Customer Service Agent (32hrs.) Job at Wakefern Food Corp., Elizabeth, NJ

bnV5MkkvT3NsYVZGTUFYWUZvbW04dnhveEE9PQ==
  • Wakefern Food Corp.
  • Elizabeth, NJ

Job Description

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Di Bruno Brothers® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.

About You

Your contribution

The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs.

What you will do

  • The core functions of this position include, but are not limited to, the following:
  • Answer and respond to inbound calls and emails from retail locations
  • Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
  • Complete order poll monitoring from start to finish
  • Create a report card; explain how to create a report card
  • Create, adjust, cancel and understand a store order
  • Create, update, cancel and understand a store return
  • Understand basic information on an invoice, delivery receipt, loading diagram
  • Understand, create and update an ordering schedule
  • Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
  • Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces

What we’re looking for

  • High school graduate or equivalent
  • Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
  • Strong problem solving and critical thinking skills
  • Ability to work in a fast-paced environment without constant direct supervision
  • Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
  • Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required
  • 1st shift; 8am-4pm or 9am-5pm
  • Retail experience preferred
  • Multiple language experience preferred

How you will succeed

Core Competencies:

  • Communicate Effectively : Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
  • Build Relationships : Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
  • Stay Competitive : Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
  • Embrace Change : Looks for new ways of working by supporting advancements in processes and technology.
  • Develop You : Identifies and capitalizes on opportunities for personal and professional career growth.
  • Drive for Results : Supports divisional and strategic objectives through achievement of work goals.

How you will work

  • Ability to sit and work at a desk for long periods of time
  • Ability to view screens for long periods of time

Job Tags

Part time, Weekend work, Sunday, Day shift, Saturday,

Similar Jobs

Harvard Maintenance

Office/Warehouse cleaner Job at Harvard Maintenance

Office/Warehouse cleanerPosition ObjectivePLEASE BE ADVISED THIS JOB POSTING IS FOR A POSITION IN EASTON, PACompany Overview:The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance... 

iMedX, a Rapid Care Group company

Inpatient Medical Coder Job at iMedX, a Rapid Care Group company

 ...is aremote,Part-time employee position. Purpose The Medical Coding Specialist abstracts clinical information from health records...  ...other AHIMA or AAPC approved coding credential preferred. Experience: Minimum of three years coding work experience encompassing... 

On-Demand Group

Business Analyst Job at On-Demand Group

 ...On-Demand Group is currently seeking for a Business Analyst for a 6-month contract to hire engagement. Title: Business Analyst Duration: 6-month CTH Location: 100% Remote Job Description: The Business Analyst will be working solely on our Provider Technology... 

Martin Family Wineries and Distilleries

Caf Cook-Montezuma Winery Job at Martin Family Wineries and Distilleries

 ..., began niche marketing their honey. Bill had always dabbled in mead making and home brewing. The Martin Family applied for a farm winery license in 1999 and commercial production of honey wine began. Soon after Martin's Honey Farm and Meadery in Sterling, New York was... 

NP Now

Psychiatric Nurse Practitioner / PMHNP Job at NP Now

 ...Community integrated mental health center is looking to hire a Psychiatric Mental Health Nurse Practitioner to work in Nashua, New Hampshire!45 minutes to Boston, near Lowell MA and Manchester, NH. Send Resumes to: ****@*****.*** Company : ~ Non-...