Job Description

Company Overview

BENLEE is a U.S.-based manufacturer of premium roll-off trailers and heavy-duty hauling equipment, trusted by professionals in waste, recycling, demolition, construction, and environmental cleanup. For over 40 years, BENLEE has led innovation in trailer design and manufacturing. Known for our Roll-Off Trailers, Two-Container Trailers, Gondola Scrap Haulers, Dump Trailers, and Lugger Trucks, we engineer products for maximum uptime, safety, and long-term value.

Position Summary

The Parts and Service Manager is a hands-on leader responsible for the daily operations of our Parts and Service Division. This role demands a blend of technical knowledge, customer-centric thinking, and operational leadership. The ideal candidate thrives in a fast-paced environment, understands the roll-off and heavy-haul industry, and brings a passion for delivering exceptional service to our dealers, fleet managers, and end users.

Key Responsibilities

• Lead and manage day-to-day parts and service operations to meet performance targets
• Serve as primary point of contact for technical support and after-sales service
• Handle all customer inquiries related to trailer troubleshooting, maintenance, and warranty claims
• Ensure timely and accurate processing of warranty claims with manufacturers and OEMs
• Drive aftermarket parts sales through proactive support
• Work closely with engineering and production teams to resolve technical issues
• Maintain accurate inventory levels and work with purchasing on restocking strategies
• Ensure high levels of customer satisfaction by monitoring service KPIs and team performance
• Coach and supervise service technicians and parts staff, ensuring efficient workflow and quality standards
• Oversee installation and repair scheduling, ensuring on-time delivery and minimal downtime for customers
• Implement systems and processes to enhance efficiency and customer service quality
• Manage relationships with key accounts, dealers, and OEM partners

Preferred Qualifications

• 5+ years’ experience in service and/or parts operations, preferably in heavy equipment, trailers, trucks, or industrial machinery
• Strong technical knowledge of hydraulic systems, trailers, and mechanical systems
• Previous experience managing warranty processes and aftermarket support
• Proven leadership skills with experience supervising service technicians and support staff
• Excellent problem-solving skills and customer communication abilities
• Proficiency in inventory management systems, ERP/CRM software, and Microsoft Office
• Ability to work collaboratively across departments and interface with customers at all levels

· Bachelor’s degree in business, marketing, or a related field is preferred

Why Join BENLEE?

• Industry-leading brand with a strong reputation for quality and innovation
• Family-owned company culture with a focus on teamwork and integrity
• Competitive compensation package with bonus potential
• Comprehensive benefits including medical, dental, 401(k), and paid time off
• Opportunity to play a critical role in keeping America’s essential industries running strong

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