Passenger Service Agent Job at Swissport International AG, Phoenix, AZ

bmUyMktQT3VrcVJQT2czZEZJbW85UDFyeFE9PQ==
  • Swissport International AG
  • Phoenix, AZ

Job Description

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $18/hr.

Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Must have a valid driver's license
  • Good command of the English language both verbal and written
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation! Swissport International AG

Job Tags

Work experience placement, Flexible hours,

Similar Jobs

Virginia Hospital Center

Healthcare Recruiter - Physician Services Recruitment Job at Virginia Hospital Center

Position Title: Healthcare Recruiter - Physician Services RecruitmentPurpose & Scope:The Recruiter is responsible for assisting in the development and implementation of recruitment and retention goals. The Recruiter screens, interviews, and refers appropriate candidates... 

24 Seven Talent

Social Media Copywriter Job at 24 Seven Talent

 ...plans for audience outreach. Analyze performance data to optimize copy effectiveness. Stay updated on industry trends to inform writing efforts. Effectively convey brand and artist voice through written content. Create engaging product notes and music feature... 

Owens Corning

Regional Occupational Health Nurse Job at Owens Corning

 ...position is responsible for the provision and management of occupational health and wellness services for the business or region. There is an...  ...Manager. Responsibilities of Regional Occupational Health Nurse: Facilitates the completion of a variety of worker clinical... 

HighPoint - Riverview Regional Medical Center

RN-Medical/Surgical - Full-Time Night Shift($15,000 Sign On Bonus Available!) Job at HighPoint - Riverview Regional Medical Center

RN-Medical/Surgical - Full-Time Night Shift($15,000 Sign On Bonus Available!) at HighPoint - Riverview Regional Medical Center summary: Provides comprehensive nursing care to medical/surgical patients during night shifts, ensuring adherence to nursing standards and ...

Ryder System

Truck Driver CDL A Home Daily Flatbed Job at Ryder System

 ...Description We haveanopening foraSOLOClassACDL Truck Driverin Springdale, ARand we want the right Driver to join us at Ryder...  ...: Day Cab must be able to operate a manual Trailer:Type:Flatbed (6 months experience required) Route: Home Daily Equipment...