Patient Account Specialist Job at VALUE-BASED RCM, Homer Glen, IL

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  • VALUE-BASED RCM
  • Homer Glen, IL

Job Description

Job Description

Job Description

Description:

JOB SUMMARY

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

  • Customer Service
  • Medical Billing

RESPONSIBILITIES

  • Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
  • Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
  • Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
  • Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
  • Support team through strong attendance and performance
  • Perform other duties as assigned

Requirements:

KNOWLEDGE AND SKILLS

  • Excellent problem-solving and communication skills, including active listening Working knowledge of EOB’s, CPT and DX codes
  • Ability to work independently and as part of a team Knowledge of HIPAA and PHI guidelines
  • Proficient in Microsoft Office (Outlook, Excel, Word) Strong organizational skills and attention to detail Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

  • High school diploma or equivalent required
  • Healthcare customer service experience required

PHYSICAL REQUIREMENTS

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

JOB TYPE: Full-time

HOURLY RATE: $17 - $19 per hour

JOB LOCATION:

Remote*

*Candidates must reside in a one of the following states within the United States: DE, FL, GA, IL, IN, LA, MS, NC, PA, SC, TX, VA

BENEFITS:

  • Paid time off
  • Work from home
  • 401K plan options with company match
  • Company-sponsored medical, dental, and vision insurance
  • Company-paid life insurance, long-term disability, and shot-term disability

Job Tags

Hourly pay, Full time, Remote job,

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