Job Description

Job Description

Job Description

Job Summary

The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.

Key Responsibilities

• Hardware and Software Support : Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).
• Operating System Management : Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.
• Network Connectivity : Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.
• User Support : Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.
• System Maintenance : Perform routine maintenance, including software updates, patch management, and hardware upgrades.
• Documentation : Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.
• Security Compliance : Ensure systems adhere to organizational security policies, including antivirus management and user account administration.
• Collaboration : Work closely with IT team members to escalate complex issues and implement IT projects as needed.

Education : High school diploma or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.

Experience : 1-3 years of experience in PC support or a similar role in a Windows Microsoft environment.

Technical Skills :

• Proficiency with Windows operating systems (Windows 10/11).
• Familiarity with Microsoft Office Suite and Microsoft 365 administration.
• Basic understanding of Active Directory, Group Policy, and network troubleshooting.
• Experience with hardware repair and component replacement (e.g., RAM, hard drives, power supplies).

Certifications : CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications preferred.

Soft Skills :

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.

Job Tags

Similar Jobs