Job Description

Job Description

Job Description

Description:

General: The PC Specialist I provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management.

Requirements:

• Organizational skills and ability to multi-task
• Proficient in (hardware/software) setup of new computers
• Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners
• Proficient in Microsoft Office/Office 365 and cloud computing
• Experience troubleshooting hardware and software problems.
• Basic knowledge of audio/visual systems, including conference room equipment.
• Knowledge of software distribution tools
• Strong verbal and written communication skills
• Positive and motivating attitude
• 2+ years in the Helpdesk/IT industry

Responsibilities:

• Customer service to employees with hardware/software issues
• Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems.
• To document and switch out any hardware which is malfunctioning
• Track/order parts inventory for adequate supply of needed components.
• Resolve daily email support ticket requests.
• Assist the IT department with various projects.
• Performs miscellaneous job-related duties as assigned.
• Maintenance of endpoint security

REQUIREMENTS TO ADVANCEMENT TO NETWORK TECHNICIAN:

• Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required.
• Excellent communication skills with a positive attitude.
• Excellent organizational skills, flexibility, prioritization, and multi-tasking skills.
• Mentors and takes lead with other technicians.
• The ability to function in a service capacity.
• Must attend virtual training classes to ensure firm is at the cutting edge of technology.
• Must utilize Udemy for Business.
• Shows progress in working towards obtaining professional certifications.
• Strong knowledge of networking technology.

PHYSICAL DEMANDS: Must be able to sit and/or stand for long periods of time, able to handle stressful situations and multi-tasking, able to work under time constraints, long hours may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime (40+ hours) may be required as needed.

WORK ENVIRONMENT: Must be able to handle stressful situations, multi-tasking, and working within reasonable time constraints to meet production schedules and budgets. Will work in normal office environment and may also be required to work outside of a normal office from time-to-time.

The above criteria has been developed to establish guidelines for this position, but note that these are only guidelines, and a person’s ability, talent, effort, personality, and other aspects of the profession shall become a deciding factor for each position.

Promotions are dependent on effort, attitude, ability, need, and schooling and should not be considered automatic.

Cuhaci & Peterson provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cuhaci & Peterson complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship between the employee and Cuhaci & Peterson Architects, Engineers & Planners, Inc.

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