Job Description
Join Highstreet Insurance and Financial Services, a leading provider of personalized insurance solutions, as a Personal Lines Account Manager we are committed to offering top-notch service. Based in Kennewick, Washington, our team is dedicated to fostering a warm and inviting atmosphere that aligns with our positive company culture. This position is in office with the option to be remote.
This role is perfect for those who are passionate about helping clients navigate their insurance needs and ensuring they have the right coverage to protect what matters most. As a Personal Lines Account Manager, you will be a key player in building and maintaining strong client relationships while providing customized insurance solutions. We believe in empowering our employees and providing opportunities for growth and success within our organization.
BenefitsAnnual Base Salary + Commission
Flexible Schedule
Work from Home
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Snack Kitchen
4 O'clock Fridays
Employee Appreciation events
ResponsibilitiesClient Support: Offer expert advice and service to clients regarding their insurance plans, helping to tailor solutions to their individual needs.
Communication: Maintain open and proactive communication with clients to build trust and ensure satisfaction.
Policy Management: Oversee the management of client accounts, including renewals, alterations, and compliance with company standards and regulations.
Claims Assistance: Assist clients with the claims process, ensuring efficiency and guiding them through necessary steps.
Problem Solving: Resolve any client issues or concerns promptly to maintain client satisfaction and loyalty.
Industry Knowledge: Continuously update and expand knowledge of insurance products, industry trends, and regulations to best serve clients.
RequirementsLicensing: A current Washington State Property & Casualty License is required
Experience: Previous experience in personal lines insurance management is highly preferred.
Communication Skills: Must have excellent verbal and written communication skills to engage effectively with clients and team members.
Customer Service: Demonstrated ability to provide high-quality customer service and build strong relationships.
Problem-Solving: Ability to identify client needs and provide tailored insurance solutions.
Tech Proficiency: Familiarity with EPIC preferred but not required
Remote Work: Capable of working independently and efficiently in a fully remote environment, with a reliable internet connection or the ability to work in our kennewick office full time.
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