Patrique Mercier Recruitment ES is looking for a Polish Speaking Customer Success Specialist to join our vibrant team! If you are fluent in Polish and have a passion for excellent customer service, this role is a fantastic opportunity for you to make a significant impact on our clients' experiences. In the position of Customer Success Specialist, you will be the primary point of contact for our Polish-speaking customers, providing them with exceptional support and guidance to ensure their success with our products and services. Your ability to build strong relationships with clients will play a crucial role in fostering loyalty and satisfaction. Your Responsibilities Act as the main liaison for Polish-speaking customers, addressing inquiries and resolving issues promptly. Develop and maintain strong relationships with clients, understanding their needs and objectives. Collect and analyze feedback from customers to provide insights for service enhancement. Collaborate with various internal teams to ensure smooth service delivery and excellent customer experience. Stay updated on our products and industry trends to provide well-informed support. Fluency in Polish is essential; proficiency in English is a plus. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter. Previous experience in customer success, account management, or related roles is preferred. Excellent communication and interpersonal skills to foster strong client relationships. Strong analytical and problem-solving abilities with a proactive approach. Ability to prioritize tasks effectively and manage multiple accounts simultaneously. A genuine commitment to customer satisfaction and a desire to help clients achieve their goals. A positive attitude and eagerness to enhance the customer experience!
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