Job Description

Job Description

Job Description

Description:

The Quick Service Restaurant Manager is responsible for leading all aspects of a restaurant, ensuring operational excellence, consistent brand standards, and exceptional guest service. This role involves supervising and developing team members, managing daily operations, controlling costs, and driving sales growth while upholding food safety and quality standards.

Key Responsibilities

Operations & Guest Service

• Oversee daily restaurant operations to ensure smooth and efficient workflow.
• Maintain restaurant standards for product quality, cleanliness, speed of service, and customer satisfaction.
• Handle guest concerns promptly and professionally to ensure a positive experience.
• Ensure compliance with health, safety, and sanitation regulations.

Team Leadership & Development

• Recruit, hire, train, and develop restaurant team members, shift leaders, and assistant managers.
• Schedule staff effectively to meet labor targets while supporting business needs.
• Coach and motivate employees to achieve performance goals.
• Foster a positive, team-oriented work environment.

Sales & Financial Performance

• Monitor sales performance and implement strategies to achieve revenue goals.
• Control food, labor, and operating costs to maximize profitability.
• Accurately complete inventory counts, order supplies, and manage vendor relationships.
• Maintain accurate records of cash handling and banking procedures.

Administrative Duties

• Prepare and submit reports as required by corporate/franchise leadership.
• Ensure compliance with company policies, franchise agreements, and brand standards.
• Manage payroll, employee records, and performance evaluations.

Qualifications

• Prior management experience in food service, retail, or hospitality (Quick Service Restaurant experience preferred).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of food safety and sanitation guidelines.
• Proficiency with point-of-sale systems and basic computer applications.
• Must be able to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods (up to 8+ hours).
• Ability to lift up to 30 lbs and perform bakery operational tasks.
• Comfortable working in a warm, bakery environment.

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