Job Description
Description:
Pay Rate : $20.29/hr. (depending on experience)
Shift : Varies
Type : Part Time or Full Time
PURPOSE
The Server – Sports Bar delivers outstanding guest service in a high-energy, entertainment-driven environment where sports, food, and hospitality come together. This position plays a key role in creating a lively and welcoming experience for all guests by providing timely, friendly and knowledgeable service. The Server ensures each guest interaction reflects the venue’s fun, fast-paced atmosphere while maintaining the professionalism and elevated service standards expected through the casino & hotel property.
ESSENTIAL DUTIES / RESPONSIBILITIES
· Guest Engagement & Service Execution: Greet guests promptly and enthusiastically, creating a warm and energetic first impression. Take accurate food and beverage orders while establishing rapport and delivering elevated guest service.
· Menu & Venue Knowledge: Offer informed recommendations on food, drinks, and venue promotions, including sports programming. Maintain a strong knowledge of all menu items, ingredients, allergens, and daily specials.
· Order Delivery & Follow-Up: Deliver drinks and food with precision and timeliness, ensuring guest satisfaction at each step. Check back with guests regularly to anticipate needs, offer refills, and enhance the dining experience.
· Upselling & Revenue Support: Maximize guest experience and sales through suggestive selling and upselling techniques. Promote venue-specific events, promotions, and specialty items to drive guest engagement and sales.
· Table Maintenance & Cleanliness: Pre-bus and maintain tidy tables throughout the dining experience to support efficiency and cleanliness. Reset tables quickly and accurately to ensure readiness for the next guest seating.
· Side Work & Station Readiness: Complete assigned opening, closing, and shift duties including stocking and sanitation tasks. Maintain clean and organized service areas, including wait stations, floors, and communal spaces.
· Responsible Alcohol Service: Follow all WA State liquor laws and MAST guidelines to ensure safe and compliant alcohol service. Remain alert to signs of overconsumption and take appropriate action in coordination with leadership.
· Team Collaboration & Support: Assist team members during peak periods by running food, helping with bar or host duties, and refilling beverages. Participate in pre-shift meetings and communicate effectively to support seamless operations and team cohesion.
· Guest Issue Resolution: Address guest concerns or complaints with professionalism and urgency, escalating when needed. Ensure each guest leaves satisfied and with a positive impression of the venue and team.
· Other Duties as Assigned: Carry out additional responsibilities and projects as requested by leadership to support departmental goals.
Requirements:REQUIREMENTS
Education and Experience :
· One (1) year experience in a sports bar, restaurant or casino dining environment.
· Familiarity with POS systems and handheld ordering devices.
Skills and Abilities :
· Effective Communication: Clear, respectful, and proactive in both verbal and written communication with team members and guests.
· Guest Service Focus: Committed to delivering memorable guest experiences through attention to detail and responsiveness.
· Multi-Tasking & Adaptability: Skilled in managing multiple priorities in a fast-paced environment while maintaining composure and efficiency.
· Food & Beverage Knowledge: Understanding of restaurant and bar operations, including responsible alcohol service and service timing.
· Knowledge Retention: Strong memory for menu items, modifications and venue promotions.
PREFERRED
Education and Experience :
Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.
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