Job Description
Iron Bow Technologies is for people who believe trust is paramount , transformation is embraced , and the future is here , because "What we do matters !"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
WHAT YOU'LL BE DOING
Service Delivery Manager
TheService Delivery Manager is responsible for overseeing the successful delivery of IT projects and services by managing and supporting a team of Project Managers. This role ensures operational excellence in project execution, maintains adherence to project management standards, and acts as a key escalation point for project-related risks, both technical and financial. The position is primarily operational, with a strong focus on governance, quality assurance, and continuous improvement.
Roles and Responsibilities:
Provide leadership and direction to a team of Project Managers to ensure successful execution of IT projects according to defined scope, schedule, and budget.
Meticulous in attention to detail, as this role requires the processing and oversight of Services order processing and compliance
Ensure that project teams adhere to organizational delivery standards, frameworks, and methodologies.
Monitor project health across the Business Unit portfolio, proactively identifying risks ensuring timely interventions.
Oversee resource allocation across projects, resolving conflicts and optimizing utilization. (PM resources)
Regularly audit project artifacts, including charters, project plans, risk logs, change logs, status reports, and closure documents, to ensure compliance with quality standards and internal controls.
Validate that project management deliverables are complete and accurate
Ensure adherence to organizational Iron Bow's PMO processes,
Evaluate project documentation for completeness, version control, and audit-readiness.
Act as the primary escalation point for high-impact project risks-both technical and financially.
Engage with Engineering team accordingly regarding technical risks and challenges
Oversee project risk and issue management practices, ensuring all project managers are identifying, tracking, and escalating appropriately.
Communicate critical risks to senior leadership and stakeholders, including impact assessments and proposed mitigation plans.
Collaborate with Contracts and/Finance accordingly to escalate and resolve risks that may affect contractual delivery, SLAs, or profitability.
Manage, mentor, and develop project management staff, providing performance feedback, coaching, and professional development.
Conduct regular Project Management Reviews (PMRs) with Project Managers to assess progress, compliance, and risk posture.
Promote a culture of accountability, collaboration, and operational discipline across the delivery team.
Act as the liaison between project teams, executive leadership, and business stakeholders to ensure alignment and transparency in project execution.
Provide regular operational reporting, including project health summaries, delivery metrics, and financial performance indicators.
Support pre-sales and customer engagement efforts as needed, contributing insights regarding delivery capabilities, risks, and resource planning.
Partner well with Business Unit Leaders and Consulting Sales Engineering to support project scoping efforts.
Lead efforts to evolve and refine project delivery frameworks, tools, and templates based on industry best practices and organizational lessons learned.
Identify systemic delivery issues or process inefficiencies and recommend improvements to include Executive Leadership, CTO, Engineering, etc.
Support internal audits, compliance reviews, and process maturity assessments related to project management and delivery practices.
Ensure continuous education and enforcement of project methodology guidelines among delivery teams.
WHAT YOU BRING TO THE TABLE
A passion for excellence and a drive to make a real impact-you're not just looking for a job, you're ready to build something meaningful
A collaborative spirit-someone who thrives in a team environment and lifts others up while delivering their best work
A growth mindset-you're curious, adaptable, and always looking for ways to improve, learn, and evolve
Strong communication skills-you know how to share ideas clearly, listen actively, and contribute to a positive, respectful dialogue
A proactive approach-you take ownership, anticipate challenges, and move forward with confidence and accountability
Creativity and problem-solving chops-you bring fresh ideas to the table and enjoy finding smart, effective solutions
A commitment to quality-you care about the details and take pride in producing work that reflects excellence
An excitement to be part of something bigger-you align with our mission, believe in our vision, and want to grow with a company that's going places
TRAVEL REQUIREMENTS
Travel is required for approximately 25% to customer locations as necessary
WHY YOU'LL LOVE IT
Be part of a team that values professional and personal growth and provides a challenging and rewarding work environment.
Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.
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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
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