1 day ago Be among the first 25 applicants Candidates must be residents of DC, MD, or VA. Daily Responsibilities: Lead the operational execution of all Tier 1–3 support activities, ensuring SLA adherence, incident response efficiency, and cross-tier coordination. Serve as the primary escalation point for executive and VIP users, ensuring rapid resolution and white-glove service for high-profile stakeholders. Oversee staffing alignment, shift scheduling, and resource readiness across the service desk, field support, and remote teams. Collaborate with Tier Leads and Priority Response Team members to ensure technical depth and consistent service quality. Facilitate incident trend analysis and continuous service improvement initiatives in collaboration with QA/Compliance and BI/AI analysts. Partner with the Program Manager to ensure staffing transitions, surge mobilization, and performance reviews are seamlessly executed. Represent the contractor in daily or weekly operational status meetings with House stakeholders, providing updates on KPIs, team performance, and VIP issue resolution. Required: Education : Bachelor’s degree or higher in a related field, or equivalent experience. Certification : ITIL v4 Experience : 5+ years of experience managing service delivery in a high-availability IT help desk support environment. Proven expertise in coordinating cross-functional technical teams and managing executive support services. Familiarity with ITIL-based operations, SLAs, and performance reporting in federal or legislative environments. Strong leadership, interpersonal, and communication skills, with the ability to represent contractor operations to senior government officials. Clearance : Security/background check Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Project Management Industries Business Consulting and Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Systems Plus, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Tuition assistance Disability insurance Paid maternity leave Child care support Get notified when a new job is posted. Sign in to set job alerts for “Service Project Manager” roles. Technical Project Manager - Manufacturing & Facilities Indian Head, MD $100,000.00-$150,000.00 1 week ago Technical Program/Project Manager - Hybrid Silver Spring, MD $101,383.00-$132,667.00 4 weeks ago Service Delivery Manager, Wireless Government Telecom Rockville, MD $95,000.00-$116,000.00 4 days ago Bethesda, MD $100,000.00-$150,000.00 3 days ago Director of Project Management (Audio/Visual) Washington, DC $120,000.00-$150,000.00 2 weeks ago Director of Project Management (Audio/Visual) Baltimore, MD $120,000.00-$150,000.00 2 weeks ago Sr. Program Manager, EV In-Life Services, AMZL Field Support Arlington, VA $104,100.00-$185,000.00 1 week ago Director of Project Management (Audio/Visual) Ashburn, VA $120,000.00-$150,000.00 2 weeks ago Application Service Desk Project Manager Sr. Project Manager - Electronic Security Systems Hagerstown, MD $65,000.00-$75,000.00 1 month ago Baltimore, MD $120,000.00-$150,000.00 2 weeks ago Washington, DC $130,000.00-$180,000.00 2 weeks ago Project Manager – Facility Services (Building, Landscaping, Janitorial) Senior Project Manager - Automation Engineering Arlington, VA $106,400.00-$185,000.00 1 week ago Technical Project Manager (Software Engineering & Physical Product Exp Req, $140K-$160K) Bethesda, MD $140,000.00-$160,000.00 2 days ago Technical Delivery Manager (Intel & 4th Estate, Top Secret Clearance) Laurel, MD $130,000.00-$180,000.00 21 hours ago Washington, DC $128,700.00-$231,700.00 1 month ago Service Projects Manager (TM2) (Government) Columbia, MD $98,100.00-$228,600.00 1 month ago Technical Project Manager (Data Architecture) - Clearance Required McLean, VA $150,552.00-$268,056.00 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Systems Plus, Inc.
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