Job Description

Job Description

Job Description

Position Overview:
At The Wildbirch Hotel, our CONCIERGE TEAM / ADVENTURE DESK TEAM serve as the welcoming face of our unique boutique property and main contact for our guests for worldclass experiences in Alaska.

Their passion is to enhance guest experiences by providing personalized assistance, booking and tailoring personalized excursions and experiences for our guests, handling requests, and acting as a point of contact for information and services, ensuring a smooth and enjoyable stay and to allow our guest to discover the genuine Alaska.

A valid work authorization for the USA is required - Please note that we do not provide any visa sponsoring for the listed role.

Key Responsibilities:

• Adventure Service and Coordination:
  • Organizing excursions, adventures, cultural experiences and outdoor trips.
  • Arranging transportation, such as taxis, airport transfers, and car rentals.
  • Facilitating special requests, such as flower deliveries, spa appointments, or VIP services.
  • Managing guest complaints and escalating issues to the appropriate personnel.
  • Maintaining a detailed knowledge of the hotel and local area.
  • Coordinating with other hotel departments to ensure guests' requests are met.
• Guest Assistance:
  • Greeting guests and providing a welcoming experience.
  • Answering guest inquiries, both in person and via phone.
  • Assisting with check-in and check-out procedures.
  • Handling luggage and deliveries.
  • Providing directions and recommendations for local attractions, restaurants, and activities.
  • Making reservations for restaurants, events, and transportation.
• Administrative Tasks:
  • Answering and directing phone calls.
  • Managing mail, luggage, and deliveries.
  • Recording incoming and outgoing deliveries.
  • Assisting with general business services for guests.
• Other Duties:
  • May be responsible for managing the concierge lounge or guest services area.
  • May train existing staff to provide concierge services.
  • May be involved in hiring and supervising staff.

Skills and Qualifications:

• Excellent communication and interpersonal skills .
• Strong customer service skills .
• Ability to multitask and prioritize tasks .
• Knowledge of local attractions and services .
• Problem-solving skills .
• Organizational skills .
• Proficiency in using computer systems and software .
• A positive attitude and a genuine desire to help guests .
• High school diploma or equivalent is typically required .
• Prior experience in the hospitality industry is a plus .

Requirements:

• Previous front desk, concierge, hotel or customer service experience is required.
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

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