Job Description

Job Description

Job Description

Job Overview: We are looking for a detail-oriented and reliable Title/ Billing Clerk to join our team. This position requires no experience but a willingness to work in a team-oriented environment with a positive and polite attitude. The Title/ Billing Clerk will handle various accounting and administrative functions related to vehicle titles, registrations, and documentation. This role requires excellent communication skills, attention to detail, and the ability to meet productivity and quality standards.

Qualifications:

• Education: High School Diploma or equivalent.
• Experience:
• Previous experience as a Title Clerk or in a similar role.
• Previous dealership experience is preferred.
• Knowledge of the Dealertrack DMS system is a plus.
• Other Skills:
• Ability to read and comprehend instructions and information.
• Professional appearance and demeanor.
• Excellent communication and customer service skills.
• Strong attention to detail.
• Ability to work effectively in a team environment and with diverse groups of people.

Physical Requirements:

• Spend time indoors in air-conditioned environments.
• Ability to lift 10-25 pounds.

General Expectations:

• Demonstrate initiative by asking questions and listening to determine management and quality requirements.
• Attend company meetings as required.
• Maintain an organized follow-up system to ensure projects are completed on time.
• Willingness to occasionally work evenings for month end close.
• Set personal performance goals aligned with company standards and develop strategies to meet them.
• Evaluate actions at the end of each day, week, month, and year to enhance time management and effectiveness.
• Stay current on industry terminology and technological advancements related to products and services.
• Understand and comply with federal, state, and local regulations governing the company's business.
• Follow lawful directions from supervisors and adhere to work rules and procedures.
• Participate in performance management processes.
• Foster positive relationships and maintain good morale within the team.
• Uphold the company's confidentiality and non-disclosure policies.

Title Clerk Role Specific Expectations:

Desk Duties:

• Break down deals and send NC title work to DMV or process via CVR.
• Process out-of-state title work by preparing forms, titles, cutting checks, and following up until completion.
• Reassign titles received for vehicles stocked in inventory.
• Process and post CVR bundles daily.
• Send out processed registrations and plates.
• Apply for in state or out-of-state duplicates as necessary.
• Answer customer and bank calls and letters regarding registration and titles.
• Communicate with banks and auctions for lien releases and title inquiries.
• Coordinate with runners for weekly runs to SC DMV.
• Resolve title issues such as missing signatures, POA corrections, and mileage discrepancies.

Billing Clerk Role Specific Expectations:

• Bill all New and Used car deals and post them into accounting.
• Organize and verify all paperwork for each deal, checking for completeness (signatures, VIN verification, etc.).
• Process incoming/outgoing Dealer Trades in DealerTrack DMS and process Payoff checks for trade-ins, mailing them to the appropriate financial institution in a timely manner.
• Generate and maintain Salesperson commission reports.
• Maintain the Inventory Schedule and We-Owe Schedule.
• Post, prepare titles, and collect payments for all wholesale deals.
• Verify the zero balance for each vehicle after processing.
• Stock in all purchases.
• Prepare and send payoff checks for purchases.
• Collect and follow up on titles for purchased vehicles.
• Keep title schedules and wholesale schedules current and accurate.

Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice.

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