Requisition ID # 164503
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Oakland
Department Overview
At PG&E, we are committed to delivering for our hometowns, serving our planet and leading with love. Customers are at the center of everything we do, and our philosophy “Customer at the Heart” reinforces this stance in our work across all functional areas. We build customers’ trust by delivering a ten out of ten experience in every interaction. The Revenue Controls and Policy team is responsible for the integrity of customers’ bills and payments through rigorous testing, monitoring, and controls. This includes guidance on complex policies impacting revenues and representing the Company in high-impact forums to maintain trust and transparency for our communities. Additionally, we collaborate with municipal, county, and state agencies to ensure adherence to relevant laws, regulations, and standards.
Position Summary
PG&E is seeking an individual experienced in complex rate/program implementation to manage end-to-end business user testing. The definition of “end-to-end” business user testing includes five main categories: (1) reviewing and documenting program requirements, (2) ensuring billing system changes align with program requirements outlined in the advice filing, (3) developing test strategies to minimize customer impact, (4) creating program requirements via an Excel template, and (5) performing actual testing scenarios. Additional responsibilities include data analysis, research, reporting, monthly cash and customer refund reconciliation. The position also involves recurring monthly/quarterly/annual remittance of taxes and fees, support for billed revenue financial data reporting, and evaluating and recommending improvements for business processes, practices, and procedures. The ideal candidate is a self-starter who can adapt to a fast-changing environment and work with colleagues focused on customer advocacy.
This position is hybrid, working from your remote office and the Oakland General Office (OGO) based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is:
Bay Area Minimum: $114,000
Bay Area Maximum: $182,000
Job Responsibilities
Minimum:
Desired:
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