Job Description
Thank you for your interest in the Casino Dealer position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Casino Dealer brings valuable experience in expertly operating table games such as Blackjack, Roulette, and/or Craps, delivering professional, friendly, and engaging service that enhances every guest’s visit. Skilled in reading guest needs and creating a welcoming atmosphere, the dealer builds rapport, ensures clear communication, and anticipates player questions or concerns to provide a seamless and enjoyable gaming experience. With a deep understanding of gaming regulations and a commitment to fair play, the dealer maintains trust and confidence while managing the flow of the game efficiently. This role requires strong mathematical abilities, proven customer service skills, and the ability to remain calm, focused, and approachable in fast-paced, high-pressure environments.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Dealer License issued by the Puerto Rico Gaming Commission.
• Successful completion of an accredited dealer training course.
• Thorough knowledge of casino rules, regulations, and operational procedures.
Skills & Competencies
• Has the ability to act with integrity, transparency, and fairness, ensuring full compliance with gaming rules and regulations.
• Can demonstrate excellent interpersonal skills to create a welcoming and joyful environment for guests.
• Can stay calm, patient, and composed during stressful or challenging situations.
• Has the ability to work well in a team, cooperating with supervisors and colleagues to ensure smooth operations.
• Can handle confidential information with a high level of responsibility, reliability, and discretion.
• Has the ability to perform quick and accurate mathematical calculations.
Physical Requirements
• Ability to stand during long periods.
• Capability to perform repetitive hand and arm movements, such as shuffling and dealing cards.
• Good manual dexterity and hand-eye coordination.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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