Job Description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Title: General Manager

Center: Torrance, CA

Reports To: Area Developer

Welcome to KidStrong, where we help kids win at life! If you're ready to lead, inspire, and make a difference, we want you to be our next General Manager. KidStrong is a science-based kids training program that builds strong, confident, and high-character kids. Think you can juggle a tablet, a toddler, and a high-five simultaneously? Then keep reading! KidStrong is coming to Torrance, CA and were hiring a General Manager to help launch and lead one of the first KidStrong locations in Los Angeles County.

This is a rare opportunity to get in early and help build a high-impact program from the ground up - starting during construction and presale, through grand opening, and into long-term operations.

General Managers are the leaders of the center it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

Pre-Opening Responsibilities:

• Partner with the Area Developer during buildout
• Coordinate with vendors and help oversee setup
• Lead presale and local outreach to grow early membership
• Recruit and train your coaching staff
• Complete KidStrong University training

Post-Opening Responsibilities:

• CENTER OPERATIONS
  • Understand center KPIs and financials to make informed decisions
  • Oversee center maintenance, team scheduling, daily execution, and brand standards
  • Maintain a clean, safe, and welcoming environment
  • Manage employee issues and documentation professionally
  • Coordinate and sell local events (camps, parties, etc.)

• SALES & COMMUNITY ENGAGEMENT
  • Own local presale efforts and lead management using CRM tools
  • Conduct outreach via calls, tours, and events
  • Finalize sales from self-sign-up flow and center visits
  • Represent KidStrong at community events to drive brand awareness

• LEADERSHIP
  • Hire, train, and develop the entire center team (AGM, Lead Coach, Coaches)
  • Lead regular team meetings focused on performance, development, and programming
  • Manage staff training through LearnUpon and KidStrong University
  • Maintain open, professional communication via Slack and email
  • Foster a high-accountability, high-energy team culture

• COACHING (35 hours/week)
  • Lead KidStrong classes as needed - engaging students aged walking to 11 years old
  • Demonstrate curriculum knowledge and support coach training
  • Track attendance, awards, and performance in KidStrong tools
  • Interact positively with families and students before, during, and after classes

Who Were Looking For

• 3+ years of management or operations experience
• Must have passion to help kids and families
• Experience in coaching, fitness, education, hospitality, or customer service preferred
• Strong communicator and team leader
• Able to work weekends and adapt to evolving business needs
• Must be physically able to move through class and lift/move up to 25 lbs as needed
• CPR Certification (Required)
• First Aid Certification (Required)

Preferred but not required:

• Familiarity with tools like Glowfox, LearnUpon, Gusto, CareerPlug
• Child development, athletic, or pediatric OT/PT background/experience a plus

What It Takes to Thrive in This Role

• High standards and strong follow-through
• Natural leadership with low-ego mindset
• Passionate about goals, performance, and people
• Coachable and adaptable in fast-moving environments
• Strong communication, organization, and planning skills
• Fun, energetic, and engaging presence with kids and parents alike

Ready to lead the charge in making kids stronger and more confident? Apply today and join the
KidStrong family where work feels like play!

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