Job Description
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Position Purpose:
Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.
Essential Functions:
- Complete daily Outlet Revenue Distribution data by auditing Micros tickets to breakdown revenue, covers, tips paid out and settlements by type. Transmit credit card payments to DOTN. Included in distribution are F&B, Spa and Web Gift Cards.
Input into the PC revenue/expenses/ allowances to generate the daily reports.
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Balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations. Balance credit card payments to system.
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Perform other duties and responsibilities asked by the Controller, Assistant Controller and Night Audit Manager based upon department needs.
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Check guest in/out of the hotel. Answer phones and handle guest complaints and requests.
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Run audit reports from the OnQ system and Micros.
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Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
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Ensure all reports and back-up vouchers are complete and filed properly.
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Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper department.
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Review and correct discrepancies in OnQ.
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Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Ensure all reports and back-up vouchers are complete and filed properly.
- Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper department.
- Review and correct discrepancies in OnQ.
- Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
Specific Job Knowledge, Skill and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
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Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
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Basic mathematical skills and ability to operate a 10-key by touch.
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Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
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Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
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Ability to access and accurately input information using a moderately complex computer.
Qualification Standards:
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.
Experience:
One-year experience in a similar size operation required. Hotel experience preferred.
Licenses or certificates:
None.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).
Job Tags
Part time, Shift work,