Job Description

Job Description

Job Description

JO JOB DESCRIPTION

Position Title: Table Games Dealer- Full Time

Department: Table Games

Employment Classification: Non-Exempt

Reports to (Supervisor Title): Table Games Supervisor

Position Summary/General Description:

A Table Games Dealer provides superior guest service by greeting patrons of the casino, handles buy-in and payoff transactions, and deals table games in accordance with applicable laws, regulations, policies and procedures.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Accurately deal assigned games. Follow all dealing procedures; know and understand the procedures of assigned games.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, verbally greet guests, and positively and enthusiastically engage customers while they play).
• Maintain knowledge and strictly adhere to table game rules/procedures, internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
• Notify and keep Floor Supervisor informed of game situations, any irregularities noted in customer play and transactions during shift.
• Possess excellent dexterity for the games.
• Handle customer transactions for “buy-in” and “payoffs.”
• Verify fills, credit, and chip amounts issued.
• Make proper change and color ups.
• Understand and observe the proper rotation.
• Recognize winning/losing bets and situations.
• Assist supervisor in complying with all duties.
• Communicate effectively.
• Be absolute team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
• Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED Certification preferred.
• Prior dealing experience highly desirable.
• Completion of a structured training program.
• Training certification and/or passing of a table audition may substitute for the required experience.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• None.

Essential Physical Requirements:

• Requires the ability to hear, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
• Requires the ability to bend over and sit 25-50% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 1-50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, plan, make decisions and interpret data 51-100% of the time.
• Requires the ability organize and read 25-50% of the time.

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
• Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must pass a pre-employment alcohol/drug screening

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